IT Resilience: Restoring confidence in Banks’ service delivery

Recent high profile IT failures and payment outages continue to erode confidence in banking technology systems and the way they are managed and maintained. As a consequence, this is forcing banks to change the way they think about their IT.

In our view, banks should see this as an opportunity to simplify and optimise their systems and IT operations. A process we believe starts with identifying key risks and reviewing the rigour of surrounding processes and controls. We see this as the first step to create sustainable solutions, to improve resilience and avoid similar issues recurring in the future.