Business service transformation
Optimising service delivery
The early nineties saw organisations start to implement inhouse shared service centres for certain functions, more recently using outsourcing for delivery.
Business Services Transformation is the next step in looking across the back office and putting in place standard processes, systems and an efficient, globally sourced delivery model to provide transparency and control.
Many of our clients come to us with very functional organisations for finance, human resources, procurement, customer services and IT. They will often be using unstandardised processes which employ multiple IT solutions across their network.
Unnecessarily, they are ending up with high costs and a poor quality of service making it hard to focus on providing the strategic support that their business leaders need to drive growth and profitability.
Common features of the organisations who will benefit …
- Complexity, through non standard processes, systems and ways of working.
- High costs, through having relatively low skilled staff in high cost locations.
- Inconsistent service quality and non-standard data, all of which hinders comparability and effective decision making.
- Lack of focus on core requirements: business leaders find their strategic requirements compromised.
How we help our clients
We improve quality and ultimately lower costs
- Our sustainable approach helps our clients get the most from their back office.
- We draw on our experience of process and systems standardisation, shared services and outsourcing advisory; and use our expertise in controls, compliance and tax to fully support our clients.
- We also use our specific industry expertise in Financial Services and the Public Sector where our clients require a focus on specific operational processes.
- We bring together our expertise and knowledge to help clients leverage the real benefits that of business service transformation can deliver in their area.
