Client case studies - Enterprise Performance Management

Integrated Business Services Company - Accelerate Oracle HFM project for a successful go live 

Building on existing project work our client engaged PwC to deliver a successful go-live of Oracle Hyperion Financial Management (HFM) for Group Statutory and Management reporting within four months. The implementation of HFM improved control and reduced risk throughout the consolidation process and the Group Finance team has achieved its objective of improved visibility and flexible, timely analysis of subsidiary numbers. "PwC immediately asked the right questions. This intervention enabled us to focus on our strategic objectives and apply unique business logic to create an intelligent, flexible consolidation and reporting application. PwC helped us to efficiently achieve a very successful go live within a very short timeframe."

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International Tobacco Manufacturer - Best practice in application management services 

Our client is among the world's largest tobacco groups, employing around 55,000 people around the world. By working with PwC the outsourced application management model provides guaranteed continuity and quality of support, PwC's membership of the Oracle Hyperion steering committee provides industry leading insight to optimise product performance, the relationship with PwC is as a business partner, not merely a service provider, and the seamless support service delivers management of third parties that impact application performance, such as hosting suppliers. "We selected PwC as our business partner to provide outsourced support for our critical financial applications worldwide. Their flexible approach, together with the consistency and quality of business skills and in-depth product knowledge continue to provide us with complete confidence in a service that just always works."

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Global Telecoms Company - Defining a performance management blueprint 

Our client is known as one of Europe's leading independent retailers of mobile phones and services, with over 2,000 stores. Over five years, our client has built up a significant Telecoms business, which already contributes half of the Group's revenue and is set to be a major driver of future profitable growth. PwC understood best practice EPM, established a clear plan of action with deliverables, senior management validated and approved the plans and there was a positive impact on process change. "PwC's experience was essential for us... we now have a clear plan of action that will deliver distinct business benefit"

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Independent Financial Services Authority - Best practice information management & regulatory reporting 

Our client is a financial services authority which acts as the independent regulator of financial and ancillary services conducted through a trading zone in the Middle East. The client's regulatory regime has been tailor-made to suit the trading zone, to the highest international standards. The result is clear and succinct legislation that is appropriate for a modern, financial centre.

PwC assisted in the implementation of Oracle Hyperion Financial Management (HFM) for information management and reporting for regulatory and risk analysis. We supported our client in the design and delivery of a secure, scalable infrastructure to collect and analyse quarterly and annual electronic regulatory submissions. We supported their training program to promote the benefits of HFM to the entire local financial services community and HFM was implemented on time and to budget. "From our first meeting PwC inspired confidence, showing a clear understanding of our objectives, offering informed advice and exhibiting excellent technical skills. These qualities were matched by a clear commitment throughout the project to deliver a best practice reporting and analysis solution that has exceeded our expectations."

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Major Global Conglomerate - Application management services supports centre of excellence 

Our client is a key flag bearer for the Middle East in global investments. As a holding company, it operates a highly diversified spectrum of industrial segments and continues to play a major role in the emirate's rapid economic growth. PwC has provided an evolving application management service to support strategic process and technology change.

Our client has renewed its annual contract with us to provide an outsourced Application management service for Oracle Hyperion Financial Management (HFM). The decision to renew the contract affirms their satisfaction with the quality and continuity of support provided by us and is also seen internally as a way to significantly reduce the risk of recruitment and retention costs. Our knowledge of Oracle HFM has allowed the client to continually optimise its consolidation and budgeting applications to assure best practice. "We have developed a strong working relationship with the PwC team. PwC continues to offer high quality resources, supporting the evolution of our Oracle HFM system in response to new business and user requirements."

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International oil and gas group - Confidence in system implementation 

Our client is a dynamic Group, with solid foundations and a continuous profitability and it is a leading player in its sector in South East Europe. PwC provided system implementation services for Oracle Hyperion Financial Management (HFM). We provided proven methods for Group Reporting, on time project delivery as well as process and system implementation expertise. "This challenging project has enabled us to much improve both the Statutory and Management reporting processes and to use this knowledge to better manage our businesses. Many thanks to PwC for the expert guidance and technical knowledge they have provided to us."

As a result of the implementation, our client reduced statutory reporting deadlines by 15 days in the course of the first year of live running. They also propose to speed up their monthly and statutory close periods even more. We continue to support them, managing the system and streamlining internal processes to achieve this time reduction while at the same time increase data quality and visibility of management information.

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Global financial services group - Implementing a first class group consolidation system to achieve business objectives 

Our FTSE 100 client is a leading international long-term savings group. It serves the growing savings and investment demands of local customers, companies and their advisors offering life assurance, asset management, banking and general insurance. PwC reviewed our client's finance processes and helped with their system implementation. We provided a repeatable, flexible framework for data collection, consolidation and reporting easily adoptable by other areas of the business; a system that delivers stronger governance from the centre, whilst offering to Business Units individual application and support models for specific business requirements and a 30% reduction in the size of the organisation's chart of accounts. "We have created a platform that enables business change. This has already been tested, as since go live, we have restructured entities twice in response to changes within the business. This flexibility delivers short and long-term efficiencies."

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Global financial services group - Confidence in system selection 

Our client is an international savings and wealth management company based in the UK. The group is listed in London and in various financial centres internationally and the client's portfolio of businesses offers asset management, life assurance, banking and general insurance services in over 40 countries worldwide. PwC reviewed our client's finance processes and supported the selection of their consolidation system. We provided a system selection template successfully reapplied in other areas and added value to the solution specification process; applied consistency and rigor to supplier evaluation and encouraged participation of all relevant stakeholders to ensure buy-in to final decision; our approach facilitated effective knowledge transfer for their staff to execute future system selection projects. "Working with PwC has delivered a high degree of confidence that we have selected the right consolidation and reporting solution for our business."

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International energy company - Fast Close delivers more than process improvement 

Our client is an independent upstream oil and gas company with operations in North America, the North Sea, Southeast Asia and North Africa and subsidiaries active in further locations. PwC provided services including a Fast Close Diagnostic including our Close Transformation Methodology. This allowed us to optimise the client's statutory accounts and tax compliance processes. Our understanding of best practices for the Close Cycle supported the goal of reducing the monthly close cycle by six working days. We were able to establish a sustainable monthly Fast Close process and Senior Management now have two additional working days to understand figures prior to submission which has a positive impact on quality and speed of year end close. The realignment of resources has freed staff to invest in additional value added tasks and an overall reduction in overtime. "This experience has been transforming for us... we are eager to retain the spirit that PwC has instilled in the team"

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Local Borough Council - Long term planning optimises resource usage 

With annual expenditure of £340 million, effective financial planning is essential to achieving the Council's aim of continually improving the quality of its services, while also minimising council tax increases. It also needed to deliver three and five-year budget forecasts to meet its own internal budgeting needs, which also brought the Council in line with government requirements to monitor its progress against the 2.5% year on year efficiency savings required by the Gershon Review. The Oracle Hyperion Planning solution implemented by PwC is enabling our client to increase productivity, improve forecasting, ensure compliance, maximise visibility and enhance flexibility.

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Media Company - Application management services 

PwC has been working with Euromoney for the last three years to provide both application management services and development for the media group's sophisticated SAP Consolidation application. "Having examined application management options including those offered by the software vendor, we decided to partner with PwC . In terms of quality of skills to support this critical business application, flexibility of resource and value, PwC has proven an excellent choice for us." Financial Controller.

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Global Media Company - Finance roadmap 

Our client believes in continuous improvement and actively involves its staff in an on-going dialogue regarding performance. As part of the Finance function's regular review, staff feedback confirmed there were efficiency issues within certain processes and systems. At this point the Finance Leadership Team, led by the CFO, took a decision to undertake a detailed review of the Finance function's performance, not only to improve processes, but also to ensure that their collection of best-of-breed systems were being deployed and integrated effectively. The Finance Management Team decided that it did not have the internal resources or best practice expertise available to undertake a thorough, strategic review and so engaged PwC to undertake the delivery of a three-year Finance Roadmap.

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Energy Company - Application management services 

Our client provides the overriding strategic guidance and corporate governance for the Group. They also provide products and services to the global nuclear industry. Our client selected PwC to provide application anagement services so that they now benefit from a dedicated, value add, support centre of product excellence for their Hyperion Enterprise application. "PwC gave us confidence that we would receive expert support and that system development could be handed off without worry. We also found their approach to be flexible and highly cost effective."

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Global Manufacturer - Six year relationship offers flexible, high value application management services 

Our client is a global leader in the manufacture and distribution of flexible food and healthcare packaging, operating through 45 sites across both Europe and the US. When PwC received a phone call from them in 2002, they could hardly have predicted that, despite significant changes to our clients business and technology infrastructure, PwC would remain their financial application management services partner many years later.

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