Industry sectors

Facilities Management

Facilities Management (FM) typically comprises “Hard FM” (those services associated with the fabric of a property, e.g. property maintenance, grounds maintenance) and “Soft FM” (those services associated with activities provided within a property e.g. catering, cleaning, security). The FM sector is undergoing rapid change as corporate procurement policies are moving providers toward “bundled services” (e.g. aggregation of a number of soft FM services through one provider, either on a self delivery, JV or sub-contract basis). In addition, changes are occurring within constituent service offerings (e.g. regulation and competition are driving security companies to become more professional, recognising industry-wide standards of conduct and making greater use of electronic security).
Simon Hawes, +44 (0) 207 213 2828
Richard Thompson, +44 (0) 207 212 5883

Professional Advisory

The Professional Advisory sector covers a broad range of specialist companies that provide professional and consultancy services. The services provided are often project driven and outsourced because of their specialist nature. Types of company in this sector include environmental and health & safety consultancies, inspection, testing and certification providers, property and infrastructure consultants, management consultancies, engineering consultancies, accountancy practices, legal practices, and PR, marketing and advertising agencies. Growth is often driven by legislative or regulatory change and key challenges facing the sector include the ability to recruit and retain appropriately qualified staff and being able to provide international project capabilities.
Bowker Andrews, +44 (0)20 7212 4404
Sam Toulson, +44 (0) 20 7804 0321

Human Capital Management

Human Capital Management encompasses businesses that provide services to recruit, retain, develop, train, educate and incentivise their workforce. Challenges facing this sector include sourcing skilled labour, complying with regulation and legislation, meeting employees’ changing attitude to work and the rewards offered, and a requirement to reskill the workforce to meet the challenges of the new economy. Historically the sector has been dominated by the traditional recruitment agency businesses but new business models are emerging as companies seek to differentiate their offering.
Chris Reeve, +44 (0)20 7804 7568
Paul Lenarduzzi, +44 (0) 207 213   1006

Distribution and Logistics

Organisations typically regard the efficient delivery of goods and services as a critical element in their business model. Cost and performance levels are often the key drivers behind the decision to retain in-house or outsource the physical distribution, warehousing and logistics management functions. Today, external service providers are increasingly sophisticated and are able to offer solutions for all industry sectors. Such specialists provide an array of services including, inter alia, mail/document handling, parcels, contract logistics, freight transport, wholesaling/merchandising, equipment rental and fleet-based maintenance services. We work closely with our Transport and Logistics group.
Coolin Desai, +44 (0) 20 7212 4113
Julia Titterington, +44 (0) 207 804 2151

Business Process Outsourcing

Companies within the BPO sector are typically specialists, utilising new business models to provide an economically competitive service offering, often with enhanced service delivery. The companies are typically the beneficiaries of the trend towards outsourcing and are sophisticated operators of the previously considered “business critical” internal administration processes. Types of operation now outsourced, and hence having specialist providers, include the areas of Finance & Accounting, Human Resources, Sales & Marketing, Payment Services, Logistics and Administrative Processing.
Euan Cameron, +44 (0) 20 7804 3554
Coolin Desai, +44 (0) 20 7212 4113