Home affairs & justice

Organisations operating in the home affairs and justice sector face major challenges.

Police forces are under increasing pressure to improve performance; partner organisations such as local criminal justice boards and crime and disorder reduction partnerships are playing an increasing role in delivering services and national targets; prisons and probation services are undergoing huge structural change; the courts are being modernised and central government departments including the Department for Constitutional Affairs and the Crown Prosecution Service need to find new ways to design public services that meet the real concerns of citizens in areas such as crime and immigration.

In addition, these organisations must deliver the savings required by the Gershon efficiency review.

PricewaterhouseCoopers is working with clients across the sector to help meet these challenges. Our dedicated home affairs and justice team supports organisations at all stages of the policy and delivery cycle.

Potential issues

• A need for a new approach to strategic reform to provide insights into consumers' views of home affairs and justice services
• A desire to drive up performance in frontline services, such as police, prisons, and courts, by learning from best practice
• A desire to change culture, people or ways of working
• A desire to improve services and realise efficiencies by introducing new technology
• A wish to undertake a PFI or PPP deal
• A desire to modernise support services
• A need for fresh thinking to enhance policy making and delivery

PwC services

• Advising clients on developing a consumer-driven approach, building on their specific needs and culture, often in a politically sensitive environment
• Advice on performance management and improvement
• Helping clients develop a consumer-driven approach, building on their specific needs and culture, often in a politically sensitive environment
• Advice on policy development and delivery to improve and simplify processes in the criminal justice system
• Advice on IT effectiveness: helping align IT to an organisation's needs and manage IT costs
• Helping clients improve financial effectiveness by focusing on governance and efficient processes, working closely with them to understand their culture and objectives