Benchmarking human capital

People are often an employer's largest cost: payroll and benefits account for 35% to 40% of operating expenses. But while most managers have a wealth of concrete information about other areas of their organisation at their fingertips, many lack data on their most important asset: their people.

PricewaterhouseCoopers' experience in the field of HR metrics and benchmarking dates back to 1996, and today we are one of the world's most comprehensive HR advisory businesses. Our service offering, Saratoga, can help public sector organisations become better and more efficient employers in a wide variety of areas.

Potential issues

• Responding to the conclusions of the Gershon and Lyons reviews
• Measuring productivity and return on investment in staff
• Outsourcing
• Fostering diversity and catering for the needs of a diverse workforce
• Attracting and retaining talent
• Encouraging innovation
• Implementation of shared or centralised services

PwC services

• Advice on human capital and HR benchmarking to facilitate establishment of an organisation's human capital profile
• Advice on translating HR strategy into key operational measures, and, ultimately target setting
• Advice on aligning HR performance with business performance and demonstrating HR's added value to the bottom line
• Advice on measuring the engagement and commitment of employees and focusing on areas for productivity improvement
• Advice on evaluating the effectiveness of an organisation's talent management process