Social welfare

PricewaterhouseCoopers works closely with the social welfare sector and has played a substantial role in the modernisation programmes of organisations such as the Department for Work and Pensions (DWP). As a result, we have a large number of advisers who understand the unique culture and requirements of this sector, including the drive for customer focus, efficiency and accountability.

Potential issues

• Modernising the delivery of social welfare in the UK to give customers more accessible and accurate services that represent better value for money
• An increased focus on customer needs, responsibility and authority
• Using electronic service delivery to help provide better services, for example, enabling customers to make online queries about eligibility for benefits or receive benefit or pension payments electronically
• Prevention and reduction of fraud and error
• Efficiency, including the impact of the CSR spending review and outcome from departmental capability reviews
• Contestability

PwC services

• Advice on programme and change management
• Advice on shared services and outsourcing
• Procurement services on projects, including PPP/PFI projects
• Evaluating and managing business risk, including the implementation of business and finance controls
• HR consultancy, including HR studies, reward and remuneration, diversity and equality and recruitment
• Social, economic and customer research
• Advice on IT security, including accreditation and identity management and IT effectiveness
• Fraud prevention and management strategies
• Actuarial services
• Commercial and financial advice
• Advice on customer-centric processes
• Financial management and business and finance planning