Consumer protection: New risks in the travel industry

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This paper looks at the changes in the travel industry consumer protection rules on 1 April 2008 and the less obvious consequences that have become apparent in the year following these changes. It studies how and why the travel agent may no longer be the agent in all cases; it looks at the accounting, tax and some of the legal implications that arise due to the change in status from agent to principal. It also looks at the financial statements of ATOL holders and asks if the answer to the question of whether the company is at risk of airline failure will be found there.

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