Freeing the Front Line - Where next for corporate shared services in the public sector? |
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Freeing the Front Line - Where next for corporate shared services in the public sector?
Adobe PDF Format - 469K
April 2009
Much has been done in recent years to promote and support shared services initiatives in the UK. However, because of the sheer breadth of the public sector, progress to date has been achieved in spite of, rather than because of, an overarching vision. Much work remains to be done to yield the benefits that could be achieved if a more joined-up approach to shared services were adopted.
Freeing the Front Line: Where next for corporate shared services in the public sector challenges government on its vision and sets out a roadmap for shared services. We also explore recent developments in the public sector’s implementation of the shared services strategy in the UK and discuss potential lessons from the commercial sector.
‘Talking Points’ is a series of opinion pieces produced by PwC’s Public Sector Research Centre.
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