Outsourcing

Although the number of companies pursuing strategic outsourcing initiatives continues to rise, over half fail to meet expectations and are subject to early re-negotiation or termination. In addition, outsourcing approaches are evolving rapidly which increases the complexity of inter-dependent relationships.

The management of risk remains with the client in the eyes of all the regulatory and compliance bodies and stakeholders. Therefore the Board are looking for a higher level of assurance than ever before that outsourcing initiatives deliver expected benefits and do not expose the business to unnecessary risk.

Outsourcing assurance services helps organisations outsource with confidence by identifying, measuring and managing risk more effectively.

Potential issues

• The expected benefits of your outsourcing initiative are not being realised
• You are finding it difficult to create and sustain trust between you and your supplier
• You need to provide comfort to key stakeholders that the outsourced arrangements represent value to the business and risks are effectively controlled
• You are experiencing business disruption and incidents caused by outsourcing services
• Senior management are complaining of loss of control of outsourced, in-sourced or off-shored activities
• Isolated decision making on outsourcing options has led to redundant investment and poorly integrated service delivery

We help you to outsource with confidence by:

• Maximising your ability to realise the benefits of outsourcing without losing effective control
• Enhancing your ability to manage change and its impact on your business
• Advising on how to create trust and plan between you and your supplier
• Providing independent confirmation to stakeholders that the outsourcing arrangements represent value to the business and risks are effectively controlled
• Reviewing the efficiency and effectiveness of procedures and controls in the outsourcing process and the management of contracts
• Optimising your portfolio of outsourcing arrangements through standardised controls and guidelines