Operations

How we can support you

• Develop an efficient and sustainable business model that is responsive and competitive, and can be flexed to suit different economic conditions
• Reduction of operating costs and minimisation of waste to enhance profitability
• Elimination of activities that do not add value to the business
• Develop an effective supply chain that supports the efficient flow of goods from suppliers through to customers
• Reduction of costs and improved service through the use of shared service centres and outsourcing (including moving activities offshore)
• Improved procurement processes, organisational redesign and working capital reduction
• Corporate centre focused on value adding activities

Services

Operations improvement

We deliver improvements across all areas of the business, from design through to delivery of products and services. We explore the root causes of problems and identify opportunities for improvement across the business to achieve long-term and sustainable benefits, such as reduced costs, improved throughput time, reduced defects and improved quality, and increased customer satisfaction and revenue.

Company-wide cost reduction

With this service we review current financial and operational performance, assessing the efficiency and effectiveness of processes and existing technologies and establishing the opportunities for outsourcing. With a clear picture of the company's cost drivers, our team will help to deliver cost efficient and sustainable improvements. Our focus on people and cultural issues, as well as on processes, structures and technology, ensures that performance is managed and benefits realised; critical to improving profitability and growth. Benefits can include reduced operating costs, more efficient processes, improved management information, better product costing and improved profitability.

Supply chain

Supply chain management is a crucial element of business improvement. By working with your customers and suppliers to plan supply and demand, identify and qualify improvement opportunities and implement process and technological improvements, you can significantly reduce costs and improve reliability of materials supply, stock holding and distribution, while improving customer service and cash flow.

Procurement

Full Value Procurement (FVP) is a strategic service that envisions, establishes and sustains a company's ability to derive maximum value and competitive advantage from the procurement and use of external goods and services. It focuses on driving and sustaining performance improvements along two primary dimensions; strategic sourcing and operations improvement.

Through FVP, a company can manage its external spend to create and sustain maximum competitive advantage and process efficiency. When implemented, it offers sustainable benefits such as reducing transactional and manual activities and costs, external spend, procurement and production cycle time and supply risk. It can also increase internal and external customer satisfaction, supply market service and flexibility, as well as improving overall business planning performance.

Customer relations

Customer relations services are designed to improve the efficiency and effectiveness with which customer needs are met. Allocating or reallocating resources to the critical areas that drive customer value can give instant access to the right information about your customers, track and predict your customers' needs, pinpoint the most profitable customers and give the right levels of customer service. Effective customer relations management can significantly improve sales revenue, profitability and customer loyalty.