Right first time: staying ahead of the conduct risk agenda

The Financial Conduct Authority (FCA) is only just getting going, but it’s already clear that it intends to reach into new areas not touched by the Financial Services Authority (FSA).

In this short perspective we share our views on how we expect the FCA to operate, what they are likely to be focused on, and more importantly, how your business can turn the conduct agenda to your advantage.

And as we discuss this isn’t just an issue for retail banks.

From the wholesale markets, through to insurers and asset managers the FCA has made it clear that it expects you to put the customer and market integrity at the heart of your strategy, and to demonstrate what that means in practice.

And in our opinion if your business simply looks to comply on a basic ‘tick the box’ level, then sooner or later you’ll come unstuck.