Service blues - Effectively managing the multi-billion dollar threat from product warranty and support abuse

Service blues - Effectively managing the multi-billion dollar threat from product warranty and support abuse
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Warranty service abuse costs businesses billions of dollars that could be significantly reduced with appropriate vigilance and controls.

In this publication, PwC has combined its extensive risk and controls knowledge with AGMA® members' first-hand insights into the warranty service abuse faced by the technology industry to develop a thorough analysis of the abuse worldwide, and to identify opportunities for curbing the ongoing threats arising from this form of entitlement abuse.

Service abuse impacts business through lost revenues and increased costs, and contributes to the gray market, undermining the integrity of both individual businesses and entire industries. These consequences, along with other risks, will continue to threaten a company's operations and financial results unless threats are recognized and appropriate actions are taken to prevent continued fraud and abuse.