The video - The citizens’ view of quality in the NHS

As part of our contribution to the debate on improving the quality of care in the NHS, PwC commissioned BritainThinks to convene a Citizens’ Jury. The Jurors were able to arrive at strong, well-considered and thoughtful recommendations with a real shift in perspective from personal consumers of healthcare services to citizen ambassadors for the nation. Watch the jurors in action in the short overview video below.