A question of quality - the citizens’ view of quality in the NHS

As part of our contribution to the debate on improving the quality of care in the NHS, PwC commissioned BritainThinks to convene a Citizens’ Jury. The Jurors were able to arrive at strong, well-considered and thoughtful recommendations with a real shift in perspective from personal consumers of healthcare services to citizen ambassadors for the nation.
 
 
 
 
 

 

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