Whilst the Business services sector is one sector that is responding well to the upturn, some firms still face challenges. CEOs are under pressure to meet growth targets and many are looking at the way their organisations operate. They need to look at reducing organisational complexity and creating more flexible, scalable operating models that are capable of quickly responding to new market opportunities and operate at lower cost.
Firms will need to find new and innovative ways to deliver services if they are to meet the changing demands from clients. Making the best use of technology will also be key to future success as will finding more efficient ways of managing their most important asset – their people.