Our Digital Customer Journey Optimisation solution analyses all aspects of the end-to-end digital experience you offer to optimise against your key business objectives.
To find out more about Digital Customer Journey Optimisation, contact Adrian Nash.
Our Social Observatory solution helps organisations to distil true customer sentiment from the overwhelming volume of individual social media posts. This can help organisations understand their customers better and make smarter decisions.
Our tool is unique in a number of ways:
To find out more about Social Observatory, contact Adrian Nash.
Our segmented profitability solution quickly assembles key revenue and cost data sets – often from a range of client data sources – to analyse profitability of individual products, channels, customer segments and individual customers (covering a range of measures from simple contribution to fully-allocated costs and lifetime value).
Whilst using the same key data sources and principles of value calculation, the analysis produced can inform a range of different corporate decisions, such as:
To find out more about our Customer & Product Profitability Solution, contact Steven Keyes.
Supply Chain DNA is a set of predictive and prescriptive analytics apps that use an organisation’s internal data alongside external data to create granular actionable insight for supply chain leaders.
The apps can help with:
To find out more about Supply Chain DNA, contact Gareth Kelly.
Perform Analytics utilises a wide range of data sources found in operation to identify and predict actions that will lead to good performance. The insight is delivered to front line teams in mobile and customised apps so that they can take targeted action that will improve performance.
To find out more about Perform Analytics, contact Nigel Issa.