What’s in Store? Business insight for the Retail and Consumer Sector

This issue of What’s in Store? looks at multi-channel retailing, addressing two of the many areas of impact on a retailer. This time, in particular we look at the importance of having an efficient and adaptable supply chain and also the information security challenges of increased online merchandising.
 
 
 
 
 

We highlight how changes in consumer confidence are producing some radical changes in the online shopping environment making the retail environment far more competitive. The consumer now has power.

With these changes come risks, protecting customer information, or information security is now more important than ever. Customer loyalty also seems to be directly linked to the supply chain as the way deliveries and returns are handled becomes a key factor for competitive advantage.