Explore our results

As in previous years, all of the numerical data published in this scorecard has been independently verified by our Internal Audit Team (IAT).

This year, the 2016 data relating to our quality and ethics, workplace and diversity, community involvement, environmental, and supply chain metrics has received limited assurance from our financial auditor, Crowe Clark Whitehill (CCW).

You can explore our results using the tabs below, or alternatively download our full set of data.

Units

Ongoing Target

2016

2015

Base

Base Year

Quality

Client advocacy(1) score out of 10 - 8.54 8.66 8.49 (2009)
Net promoter score(2) percentage - 52% 58% 47% (2009)

Ethics

Ethical culture(3) score out of 5 4.00 3.91 3.90 3.87 (2013)
Dismissals for misconduct(4) number - 12 11 14 (2011)

Independence

Breaches of external auditor independence regulations(5) percentage 0.00% 0.55% 0.35% 0.24% (2012)

Information security(6)

ISO 27001: major non-conformities number 0 0 0 0 (2011)
ISO 27001: minor non-conformities number - 0 0 10 (2011)

1. Based on direct client feedback to the question: “Based on your overall experience of PwC, how likely is it that you would recommend PwC to a peer or colleague looking for similar services?” Measured out of 10, with 10 being the highest score.

2. Uses the same survey question as ‘client advocacy’, taking the number of promoters (giving a score of 9 or 10) minus the number of detractors (giving a score of 0 to 6), expressed as a percentage.

3. Results are derived from the firmwide staff Youmatter survey question: “At PwC, I feel comfortable discussing or reporting ethical issues and concerns without fear of negative consequences”. Scored out of 5. A score of 4 or above corresponds to a response of ‘agree’ or ‘strongly agree’.

4. Data covers all permanent UK staff and members. Excludes dismissals for failed exams and missed performance standards.

5. Breaches of the auditor personal independence regulations reported to the regulator, as a percentage of FTE.

6. A major nonconformity is a situation that raises significant doubt about the ability of the firm’s information security management system to achieve its intended policy and objectives. A minor nonconformity is a single identified lapse which would not in itself raise significant doubt as to the capability of the firm’s information security management system to achieve its intended policy and objectives.

All data excludes the Middle East. For full details about our metrics, see our Reporting Criteria.

Units

2017 Target

2016 Target

2016

2015

Base

Base Year

Talent attraction and retention

People engagement score(1) score out of 5 >4.00 >4.00 4.06 4.04 3.97 (2007)
Graduate retention (3 years) percentage 85% 84% 79% 79% 82% (2010)
High potential retention percentage 95% 93% 89% 89% 89% (2012)
Voluntary turnover percentage 12-15% 12-15% 13% 15% 14% (2008)

Employee sustainability expectations(1)

Social responsibility score out of 5 >4.00 >4.00 4.10 4.09 4.01 (2010)
Environmental responsibility score out of 5 >4.00 >4.00 4.01 4.01 3.79 (2010)

Inclusion and diversity

New hire diversity: gender - women percentage 50% 47% 43% 44% 41% (2009)
New hire diversity: ethnicity - BAME(2,3) percentage 30% 29% 28% 28% 21% (2009)
Partner admissions: women percentage 30% 30% 22% 19% 16% (2007)
Partner admissions: BAME(2,4) percentage 8% - 4% 7% 9% (2008)
Senior management diversity: gender - women(5) percentage 30% 25% 20% 19% 17% (2011)
Senior management diversity: ethnicity - BAME(2,3,5) percentage - - 5% 3% 3% (2011)

Employee wellbeing

Absence through sickness percentage <3.5% <3.5% 3.2% 3.1% 3.3% (2009)
Work-life balance(1) score out of 5 3.80 3.71 3.66 3.62 3.67 (2008)

Learning and development

Spend on learning and development £ per FTE - - 1,416 1,373 913 (2010)

1. Results are derived from the firmwide staff Youmatter survey. A score of 4 or above corresponds to a response of ‘agree’ or ‘strongly agree.

2. Black and minority ethnic.

3. Voluntary disclosure of ethnicity is required for inclusion.

4. New metric for 2016.

5. ‘Senior management’ refers to the top leadership roles within the business.

All data excludes the Middle East. For full details about our metrics, see our Reporting Criteria.

Units

Ongoing Target

2016

2015

Base

Base Year

Financial contribution

Community contribution (cash, time and in-kind)(1,2) £ million - 7.4 6.9 4.3 (2007)

Employee involvement

Time spent volunteering working hours >50,000 71,729 61,541 37,400 (2007)
Skills-based volunteering percentage of hours >50% 54% 49% 58% (2011)
Volunteering during working hours no. of occasions - 7,957 6,986 2,900 (2007)
Volunteering during working hours no. of people - 6,102 5,405 4,226 (2011)
Payroll giving participation(3) percentage of staff - 4.3% 4.2% 3.5% (2011)

Beneficiaries: direct(4)

no. of people - 16,000 18,000 19,559 (2012)

1. Measured according to London Benchmarking Group (LBG) principles, including calculating in-kind contributions on an engagement basis.

2. These figures exclude a significant amount of work undertaken for charities and social enterprises because it does not meet LBG recording criteria.

3. Scope increased to include choices GAYE donations, prior year also restated.

4. Beneficiary numbers have been rounded down to provide a prudent representation of activity.

All data excludes the Middle East. For full details about our metrics, see our Reporting Criteria.

Units

2017 Target

Progress

2016

2015

2007 base

Carbon emissions(1)

Scope 1 Gas(2) tonnes CO2e - -56% 2,154 2,474 4,906
Oil tonnes CO2e - -98% 11 9 480
Biodiesel tonnes CO2e - 100% 9 6 -
Fugitive emissions(3) tonnes CO2e - -24% 165 204 217
Scope 1 subtotal tonnes CO2e - -58% 2,339 2,693 5,603
Scope 2 Electricity(2,4) tonnes CO2e - -67% 8,364 15,210 25,546
Scope 2 subtotal tonnes CO2e - -67% 8,364 15,210 25,546
Scope 3 Air - client facing tonnes CO2e - 93% 54,326 48,178 28,084
Air - non client facing tonnes CO2e - -84% 4,337 4,235 27,762
Road(5) tonnes CO2e - -37% 6,416 6,760 10,154
Rail tonnes CO2e - -26% 2,543 2,586 3,425
Business travel subtotal including WTT6 tonnes CO2e 0% -3% 67,622 61,758 69,425
Fuel and energy upstream emissions tonnes CO2e - -45% 3,777 4,358 6,828
Material consumption(7,8) tonnes CO2e - -49% 3,871 5,389 7,518
Material disposal(7,8) tonnes CO2e - -73% 88 103 322
Scope 3 subtotal tonnes CO2e - -10% 75,358 71,609 84,093
TOTAL EMISSIONS (Scope 1, 2 & 3) tonnes CO2e -25% -25% 86,061 89,512 115,242
TOTAL EMISSIONS INTENSITY (Scope 1, 2 & 3) tonnes CO2e/ £m revenue - -47% 29 32 55

Business travel

Air million km - 23% 173 161 141
Road(5) million km - -36% 26 27 41
Rail million km - -6% 49 47 52
On-line meetings meetings hosted per FTE 10 4,890% 7.20 6.77 0.14(9)

Energy

Renewable electricity(10) million kWh - -100% 19 0 0
Non-renewable electricity million kWh - -81% 10 31 54
Gas / Oil / Biodiesel million kWh - -44% 16 16 28
TOTAL million kWh -50% -45% 45 47 82

Key resource consumption

Paper procured tonnes -50% -60% 334 378 844
Water supply megalitres -50% -36% 132 127 206

Material disposal(7,8)

Reuse tonnes - -52% 20 16 41
Recycling tonnes - -34% 1,614 2,523 2,441
Incineration to energy tonnes - -66% 479 594 1,408
Landfill tonnes -100% -100% 0 0 587
TOTAL tonnes -50% -53% 2,113 3,113 4,477

Recycling performance

Recycling as a percentage of total waste Percentage - - 77% 81% 55%

1. Calculated using Defra conversion factors (May 2015).

2. Includes estimated data using office floor area.

3.  Includes estimated data using office floor area. All offices estimated for 2007-2011, and landlord offices from 2007-2016.

4.  Electricity emissions under the GHG protocol 'Market Based' approach. Residual mix factor only available and applied to 2016. Emissions per 'Location Based' approach: FY07-FY15 same as 'Market Based', FY16: 13,393 tonnes CO2e.

5. Mileage data for company cars, private cars, and taxis. Excludes hire car and bus data.

6. WTT: Well to tank conversion factors.

7. New streams (archive paper, mobile phones, and IT equipment) included in FY16, prior years also restated.

8. Excluded laptop and IT equipment data for the CI, which is currently unavailable.

9. 2010 data shown as earliest year available.

10. Electricity purchased from an eligible renewable elctricity tariff as per the GHG Protocol Scope 2 standard (Table 6.3, p48): http://ghgprotocol.org/files/ghgp/Scope%202%20Guidance_Final.pdf

All data excludes the Middle East. For full details about our metrics, see our Reporting Criteria.

Units

Ongoing target

2017 Target

2016

2015

Base

Base Year

Supplier engagement

Key suppliers assessed by PwC sustainability survey Percentage - 80% 86% 74% 25% (2013)
Key suppliers reporting to CDP(2) Percentage - 80% 72% 66% 54% (2014)
Key suppliers reporting greenhouse gas reduction targets(2) Percentage - 75% 50% 48% 39% (2014)
Key suppliers reporting GHG reductions to CDP(2,3) Percentage - - 43% 50% 36% (2014)

Commercial integration

Key suppliers with sustainability in commercial arrangements(4) Percentage - 80% 50% 34% 32% (2013)

Responsible procurement

PwC average supplier payment days(5) no. of days <30 - 26 27 29 (2013)
Key suppliers with a Human Rights policy(6) Percentage - 80% 65% 53% 14% (2013)

1. 'Key suppliers’ refers to top 100 or so contracted suppliers, prioritised each year by spend and relevance.

2. Based on responses to 2015 CDP supply chain survey.

3. Restated to include SME responses, which were previously excluded.

4. Based on inclusion of relevant sustainability criteria in ‘request for proposals’ (RFP) documents or contracts.

5. Calculated as the average number of days taken by the UK-based entities in the PricewaterhouseCoopers LLP Group to pay supplier invoices (excluding those from PwC network firms), from receipt of invoice at our accounts payable processing centre.

6. New metric for 2016; based on responses to the PwC sustainability survey.

All data excludes the Middle East. For full details about our metrics, see our Reporting Criteria.