Internal Firm Services

In order to deliver a first-class service to our clients, we need first-class support internally.


Our internal teams have a vital role to make sure we have all the right resources, services and technology.


A career in Internal Firm Services

Hear from Nicholas who originally started working in Assurance at PwC but has since joined the Learning and Development team with a focus on developing the learning of our Assurance practice.


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Our teams in Internal Firm Services include:

Human Capital

PwC is all about people. Our Human Capital team is responsible for getting the most from our people - and for making sure our people get the most from working at PwC. Human Capital proactively drive and integrates all our HR services and initiatives, including:

  • Recruitment
  • Resource management and planning
  • Employer branding and recruitment marketing
  • Talent management
  • Careers service
  • Global mobility
  • Diversity and inclusion
  • Learning and development
  • Employee relations and processes
  • Reward and benefits
  • HR Technology
  • Project managers
  • Management information
  • Performance management and change management
  • HR Generalists.

By staying ahead of the game on the latest thinking in management and HR, Human Capital helps PwC remain employer of choice; in fact, we regularly top employer polls voted for by graduates and experienced workers alike.

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Secretarial and Administration

Our secretaries and administrators are in many ways the backbone of every office of PwC - throughout PwC. They keep things ticking along, supporting fee-earners and other Internal Firm Services departments. From travel arrangements to diary co-ordination, from making sure procedural compliance to event organisation, their roles are often high-profile, but always crucial to the successful running of our offices and initiatives.

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IT Services

Embracing and intelligently using advanced technology is one of the keys to our success. Not only does our IT Services department provide a critical support service - including 24/7 desktop support, systems training and procurement and management of all hardware and software - to our business streams and core internal functions, it's also responsible for the technology solutions we deliver to our clients, and for safeguarding the integrity and confidentiality of the information we hold.

The work our IT Services professionals carry out enables our business to function seamlessly at our peak potential. Areas include:

  • Information security
  • IT Architects
  • Business relationship managers
  • Analysts
  • Project managers
  • Testers
  • Vendor management
  • Information, risk and security

Click here to find out more about Tech


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Marketing, Communications & Business Development

Our Marketing, Communications & Business Development team is responsible for making sure our brand values and the services we provide to our clients remain consistently at the forefront with business leaders and the public. From media relations to strategic partnerships, from advertising to corporate sponsorship - our marketing activities provide vital business development support through creating a demand for PwC's services. They're also responsible for providing information that directly impacts on our ability to secure specific new business.

Areas include:

  • Public relations
  • Internal communications
  • Marketing
  • Branding
  • Online presence
  • Infrastructure and procurement
  • Business development and proposals
  • Graphic designers and creatives
  • Project managers
  • Community affairs
  • Alumni
  • Events management
  • Knowledge services
  • Compliance and risk management

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Our internal finance team provides a centralised range of finance services across our business. They play a vital role contributing to; budget-setting, profitability and business development. They keep a close eye on revenue generation, providing meaningful sales information and other financial data to the business - while managing important supplier relationships and educating all our staff on the effective use of internal financial systems.

Areas include:

  • Financial reporting
  • Financial control
  • Cost control
  • Transaction procession
  • Treasury
  • Investment management
  • Corporate tax

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