PwC’s Augment and PwC’s Operate

Operate delivers large operational and managed service solutions for clients to meet regulatory, risk and compliance challenges.

With over 1,000 staff deployed on large implementation and execution programmes Operate brings together top talent with a distinctive mix of knowledge and skills.

Introducing Operate

Our execution and managed service business


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We support clients by providing staff augmentation services, delivering large scale operational programmes and managed solutions. We deliver our client work from a range of locations, providing our clients with cost-effective delivery, access to subject matter expertise and operational excellence disciplines for some of the biggest brands worldwide. Operate’s teams are currently:

  • Helping compensate customers affected by mortgage miscalculations and other financial product mis-selling
  • Helping banks fight financial crime
  • Supporting large change and transformation programmes
  • Ensuring regulated businesses protect customer data
  • Getting businesses Brexit-ready by helping their employees obtain permanent residency.

As a growing part of PwC we need to further strengthen our team by recruiting people with a diverse range of skills sets and experiences. We offer a defined career path, a supportive working environment and access to our unique skills academy, so you can keep learning, while working.

Whatever your background, whether you’ve recently graduated or are looking for a new challenge, we want to hear from you.


Our service areas include:

Augment provides our clients with skilled people to support change, technology and finance programmes, or deal with increases in demand. Whether in Belfast, or on client site, Augment’s programmes drive successful outcomes for our clients.
Compliance Testing
Our compliance and monitoring teams ensure that our clients comply with national and global regulations, and IT best practice. By conducting manual and automated testing of their systems, we can help protect large businesses against the costs of non-compliance.
Customer Management
Operate’s customer management team help our clients deal with complaints, as well as run remediation programmes where we put right what’s gone wrong. Whether in response to a regulator’s instructions, or because or high volumes of complaints, our redress teams are often quickly deployed to deal with financial services scenarios.
Business Operations
Business Operations provides a range of services to the wider PwC firm worldwide and to our clients. Through the provision of immigration support and employee screening services, our team make sure our clients can onboard their employees and comply with immigration rules quickly.
Contract Solutions
When regulations or the market changes, organisations sometimes need to update the contracts they hold. Operate’s Contract Solutions team combines technology and regulatory expertise to help our clients ‘repaper’.
Financial Crime and Customer onboarding
Our customer onboarding and lifecycle team ensure that our customers comply with Anti-Money Laundering regulations. This includes during the onboarding process and when regulations have changed to ensure that banks have to undertake checks on current customers.


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