Coronavirus (COVID-19) information for former Extra Energy customers
We appreciate this is an anxious time for everyone across the UK, and we are here to help.
We understand that former Extra Energy customers may be financially impacted if they need to self-isolate.
If you have an outstanding account with Extra Energy and are concerned about settling your account at this difficult time, please contact the Extra Energy customer service team on 0800 953 4774 or 0800 368 5452 to discuss alternative payment options.
There are different ways in which such issues can be resolved, depending on your circumstances, including:
Mike Denny, Matthew Hammond and Ian Green of PwC were appointed as joint administrators of Extra Energy Supply Limited and Utility Professional Business Operations Limited ("the Companies") on 4 December 2018. Ian Green has since changed responsibilities within PwC and has ceased to act for the Companies with effect from 19 December 2019.
EESL is a retail energy company, supplying gas and/or electricity to approximately 108,000 domestic customers and approximately 21,000 small and medium enterprises. UPBOL is a service company to EESL. Both EESL and UPBOL are headquartered in Birmingham.
Since entering the UK energy market, EESL has accumulated sustained historical losses and was facing a significant funding requirement heading into its peak energy consumption period. Despite discussions with its key stakeholders, EESL was not able to secure the requisite funding in order to continue to trade.
As a result, EESL informed the Gas and Electricity Markets Authority (“OFGEM”) on 21 November 2018 that it would be ceasing to trade. OFGEM sought to immediately ensure continuity of supply for EESL’s customers through its Supplier of Last Resort (“SoLR”) process for dealing with distressed energy providers.
On 24 November 2018 OFGEM announced its decision to appoint Scottish Power as the SoLR with all 129,000 customers transferring to Scottish Power with effect from 25 November 2018. Following this, OFGEM announced its decision to revoke EESL’s gas and electricity supply licences. After OFGEM’s notifications, the sole director of EESL and UPBOL took steps to place both EESL and UPBOL into Administration.
Extra Energy has now sent the significant majority of final statements to customers and continues to focus on finalising the process for the small number of remaining customers as quickly as possible. These are being delivered in two different ways, depending on whether you are in a credit or debit position on your account (please see below).
We appreciate your patience in this matter, and are focused on making this complex process as efficient as possible whilst maintaining appropriate levels of customer service. We will continue to provide updates via this website.
Customers with a credit balance:
Scottish Power have committed to honour credit balances for both current and past customers of Extra Energy who are owed money. Final statements produced by Extra Energy since May 2019, and which show a credit balance on your Extra Energy account will be made available by Scottish Power on Extra Energy's behalf, either via your online Scottish Power account or by post. Please see Scottish Power's website for details of how they will return any credit balances (https://www.scottishpower.co.uk/extra-energy) and how to contact them if you have any queries. Neither Extra Energy nor the administrators are able to deal with queries regarding credit balances, please direct these to Scottish Power.
Customers with an outstanding debt:
Final statements showing an outstanding balance will be issued by Extra Energy. Where these are issued by email, they will come from an email address ending with @extra-energy.co.uk and will contain a link to view your final statement. To safeguard your personal information, customers will be asked to enter their supply address postcode when accessing this link. If you have queries regarding your final outstanding balance, please contact Extra Energy's customer service team on 0800 953 4774 / 0800 368 5452. You can find more details regarding how to pay your bill, and other information, here.
For our FAQs please click on this link
Listen to a short video from Administrator, Mike Denny, discussing our work in the first six months since appointment. Creditors can also download the Joint Administrators' report below.
Michael Thomas Denny and David Matthew Hammond have been appointed as joint administrators of Extra Energy Supply Limited and Utility Professional Business Operations Limited to manage their affairs, business and property as their agents without personal liability. Both are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.
The joint administrators are bound by the Insolvency Code of Ethics which can be found at:https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics.
The joint administrators may act as controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the joint administrators. Personal data will be kept secure and processed only for matters relating to the joint administrators’ appointment. Further details are available in the privacy statement on the PwC.co.uk website or by contacting the joint administrators.