In the third and final instalment of our Unified Communications (UC) series, we look at best practices which drive value for service providers demonstrated with three client case studies. Whilst the first report in the series considered the benefits that UC is driving in businesses, we also predicted what the market would look like in 2020. The second report in the series looked at the competitive landscape on the supply side and made the case for M&A as an accelerator of growth. .
In this edition, we reveal the three key areas that characterise high-performing providers. We set out our best practice guide for service providers to help meet customers’ needs and drive incremental value:
1. Know your customer
2. Evolve with their needs
3. Execute, execute, execute