Intelligent Digital is here
The digital revolution is forcing the financial services industry to evolve at speed. With traditional financial services organisations under pressure from new business models, much of the industry will need to unlearn lessons of the past and urgently learn some new ones.
To win and maintain customer loyalty, and to remain competitive in a market with new entrants, financial services companies will need to adopt new ways of working:
Wholesale and retail customers now expect a good digital experience from their financial institutions. It’s about differentiated customer experience, providing what customers want, when they want it, and how they want it, whether you’re a bank, insurer, or asset manager.
Organisations need to change their back-end operations to support it. And they’ll need to think differently about how to solve problems. Technology isn’t a silver bullet. We apply our BXT (Business, eXperience, and Technology) methodology, to drive the development of new digitally enabled customer experiences.