Business-led technology transformation for financial services

Get ahead, get results, get there faster

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Case study: Chatbot

An Artificial Intelligence (AI) chatbot powers profitability for a multinational bank

Case study: micro SME insurance market

Putting the customer experience at the heart of technology solutions

Intelligent Digital is here

We balance business understanding with technology innovation and human insight

Overview

Technology has moved from being an enabler of business processes to becoming a key factor in long-term business strategy. Technology choices and investments now define how fast a business moves, how agile it becomes, and how effective it is in gaining - and maintaining - competitive advantage.

Financial Services organisations need to take an integrated view of business strategy, customer experience, and technology if they are to deal with the fast paced change that is facing the industry:

The digital revolution is forcing the industry to evolve at speed, with customers demanding faster, more personalised, anytime anywhere services, and organisations looking to harness the potential of emerging technologies and automation to transform internally.
Simultaneously, high cost/income ratios and competition from new market entrants are increasing the urgency of addressing technology debt, driving the move from legacy systems to agile processes, digital services, and cloud-based application infrastructure and platforms.
And as a result of technological change, increased risk and regulation require constant attention in order to ensure – and prove – compliance, whilst dealing with cyber-attacks, fraud, money laundering, data misuse, and the complexity of the evolving technology infrastructure in a cost effective manner.

With business outcomes therefore depending more than ever on the technology choices organisations make, it is no longer safe or even possible to separate technology decisions from business strategy. Our focus is on enabling the success of your business through our integrated, business-led technology transformation approach.

Accelerate digital transformation in financial services

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Transform core platforms in financial services

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Navigate risk and regulation in financial services

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Why PwC?

Founded in industry insight

Our technology practice is rooted in the deep industry insight and functional expertise that comes from being a long-term leader in customer, operations, finance, risk management and regulation in every major FS market and sector. We understand the business decisions that need to be made.

Shaped around risk management

Our world class risk practice enables a truly integrated approach, covering:

business and technology advice,
solutions and managed services relating to financial and operational risk management,
regulation and compliance,
IT risk,
financial crime, and
cyber-security.

Partnered with the right alliances

As one of Europe’s leading implementation partners for enterprise-wide systems including Guidewire, Microsoft, Oracle, Salesforce SAP, Workday and others, we are at the heart of platform transformation across the industry.

Invested in analytics

Our major investments in Big Data, predictive analytics, Open Source analytics and reporting have enhanced the evidence-driven insight at the heart of what we do, and made us a leader in analytics.

Driving future-focused strategy

The acquisition of Booz extended our digital strategy leadership, enabling a focus on how businesses must respond to digital and advances in technology.

Harnessing new technology

Our expertise in emerging technologies including Blockchain, artificial intelligence, machine learning, robotics and Cloud, and our collaboration with the broad FinTech ecosystem, enable the delivery of new digital services, including digital banking, digital service distribution, cognitive analytics and more.

Global capability

As a strategic transformation partner for clients in 160 countries worldwide, we have the scale, capability, local insights, and specialist expertise to deliver globally through a combination of onshore, near-shore and off-shore capabilities.