Precious Plastic 2012: All change please

The consumer credit market has reached a critical point and long-established business models may need to change. Volumes of borrowing continue to contract. Regulators are pushing for simpler and more price transparent products. The way people access credit and pay for goods and services is also being transformed as the credit card’s once dominant position gives way to debit cards and digital alternatives.

This year’s Precious Plastic assesses how market participants can sustain profitability and competitive relevance in this fast evolving and increasingly challenging environment.

Part one of the report, ‘The state of the nation’, examines the major business and regulatory developments in the industry and how consumer sentiment is being affected by economic uncertainty and changes in purchasing behaviour.

Part two, ‘The new realities’, explores the competitive implications of these developments and how smart firms can come out on top.