NBT Perform - our way of working (Video transcript)

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Transcript

Matt Dixon - Perform Programme Lead
I think, as there are always with these things, there is a little bit of anxiety, not quite knowing what to expect.

Clare Waggett - Perform Coach
What do we think about it, probably apprehensive, but equally recognising there was a huge amount of will out there to make some changes.

Vardeep Deogan - Quality Improvement Practitioner
I went on my first boot camp, probably April time, and by then a few other people had been, and if I had any reservations they had all disappeared.

Clare Waggett - Perform Coach
By the end of the day, the buzz in the room is tangible, you can cut the air. We have had people from all works and services, catering, cleaning, everybody has learned something, has got something to take away with them, and really think about how they can make a difference on the ground day by day.

Emerline Albano - Perform Coach
My team, most of them have said, what is really important from the boot camp, what they’ve learnt, is how we upskill people.

Matt Dixon - Perform Programme Lead
We started this program and, kind of, adopted ‘Perform’ with a view to improving the hospital. As it went on, and actually quite early, we realised that this tool is really powerful, it can be applied to anything.

Crispin Wigfield - Consultant Neurosurgeon
I was personally quite keen that any investment that we made in a program of change, should be embedded, and it should be long lasting.

Chris Burton - Medical Director
We spent years going down a process of telling people what to do and then wondering why it doesn’t work.

Matt Dixon - Perform Programme Lead
Because it is a coaching approach, it’s not asking people to take time out of the day job, its very much sitting alongside them. It’s about working with people and allowing them to find the answer, rather than us giving them the answer.

There are ten elements, we roll out one a week, starts with vision and then moves on to visual management and performance reviews, which is where teams come together to track their performance, and talk about what could be improved and then try and solve it together, and I think it’s really that’s improved. So, actually we are getting people talking about how they are performing as a team and people really understanding what their role is, and how it contributes to the performance of the team.

Clare Waggett - Perform Coach
At the end of the day, we are all part of one NBT. We are all part of making the patient journey successful, a good experience for them, but actually part of that is about making it good experience for the staff as well.

Emerline Albano - Perform Coach
People are happier, every member of the team, down to the housekeepers, domestics, everyone knows what’s happening so they feel part of the team.

Umashankara Rajanna - Perform Coach
With the Perform, definitely there has been a significant change.

Amanda Gubb - Sister
Our morale on the ward was happy. We are heard now. We are part of the trust. We are part of one NBT.

Chris Burton - Medical Director
I think, people quite quickly got the message that there was something in this that they could really understand and help them to do their day to day work.

Clare Waggett - Perform Coach
Once you’ve experienced Perform, then it’s there and it’s what you do, and that’s how you make your day work.

Matt Dixon - Perform Programme Lead
I think, we are seeing Perform as not just an initiative anymore, I think this is the way forward.

Clare Waggett - Perform Coach
It is within our life blood, it is how NBT works, and that will be part of what makes it a great place to work, and a great place to deliver healthcare. Making that one NBT vision, a little bit more real, and that’s a real success.

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