"They don't understand our needs or those of the individuals we care for"
"They don’t get it.”
“They have no idea what or how much we do.”
“They ask me to do things without understanding what it entails or how long it’s going to take. And then I get in trouble because it obviously takes longer.”
"Communications are all about targets and metrics, not about how I or my service users might be getting on"
“I don’t want to hear how much money you’re making, I want to know how the clients are developing.”
“Every team meeting starts with a telling off about the empty beds. It’s not my fault.”
“We’re not motivated by these kind of targets. That’s how you incentivise people in suits, not us.”
"The washing machine has been broken for days. I'm having to take the washing home and do it myself."
“Our clients don’t have activities anymore. There’s no money for it. They suffer as a result.”
“We used to do day trips to the seaside, which was great for the older people. It used to make such a difference.”
“We really need a Hydropool. We’ve asked so many times but the answer is always no. There’s no money.”
“We’re always running out of gloves, paper towels, wipes, pads, etc. How can I do my job without these basics?”
"They should get older, more experienced carers to do proper practical training. You can learn so much more that way and make sure you're doing the right thing."
“We used to get face-to-face training but they cut that and put in e-learning. It’s nowhere near
“E-learning is just a box ticking exercise so the managers can say that everyone’s passed it.
Someone completes it and then does it for everyone else. How is that useful?”
“You can’t learn in that way. How can I ask questions if I don’t understand something?”
"I don't see any opportunities to progress where I'm working so I may as well go and do something else."
“There are no examples of a great career story. There’s no one to aspire to.”
“I’ve never had a conversation about where I want to get to.”
“I don’t really know what I’m expected to do or if I’m any good or what I need to do to be promoted. Or if that’s even an option.”
“I’m just a carer. I’m not really proud of it. I’m a bit embarrassed actually.”
"I spend more time doing paperwork than I do caring for my service users."
“I didn’t take this job to fill in forms, if that’s what I wanted to do I’d go and work in an office and get paid double.”
“I look around the home and everyone is writing notes but should be caring and doing their jobs.”
“I can’t spend enough time with clients. It makes me feel so bad. It wears me down. I’m constantly disappointing people.”