Industry Talks

Welcome to our series of cross-industry panel discussions exploring the impact of future trends


Latest event...

Industry Talks
The future of consumer experience

Date: Tuesday 21 May 2019
Available to watch: On demand

As consumers become increasingly empowered and demanding of the businesses that serve them, how should businesses connect with them and adapt to meet their ever-changing needs, expectations and behaviours?

Join us as we explore the ingredients that could give business the ‘X factor’ when it comes to being in tune with what consumers want. We debate consumer expectations and explore the approaches and tools you should consider to not only survive, but thrive.

  • Chair:
    Lisa Hooker – PwC’s Leader of Industry for Consumer Markets
  • Panelists:
    Judith Batchelar – Head of Sainsbury's Brand
    Volker Beckers  Chair of PwC's Advisory Council and former Group CEO and CFO of RWE npower
    Paul Chong – Head of International at ASAPP (an AI company specialising in customer interaction) and former EMEA Head of IBM Watson
    Megan Higgins – PwC’s Customer and Retail Analytics Lead and former Global Director of Business Intelligence at Burberry
    Colin Light – Digital Consulting Leader, Strategy& (part of the PwC network)
    Nikki Rimmington - Vice President and Chief Planning Officer at Aston Martin Lagonda

Watch on demand


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View transcript

“What you get from these discussions is a much richer understanding … not only from some of the industry experts, who are at the forefront of seeing what’s happening with trends and technology, but also getting a feel for what’s happening in other industries, and thinking about how you can apply those perspectives to what you do in your own industry and what you can take back.”

Client Attendee

Our Industry Talks events bring together a range of subject matter experts alongside industry insights and external client perspectives around market issues and opportunities that businesses are facing.

Coming up in our series...

  • Industry Talks: The future of 5G
  • Industry Talks: The future of government
  • Industry Talks: The future of digitising operations

Contact us

Dan Schwarzmann

Head of Market Initiatives and Industries, PwC United Kingdom

Tel: +44 (0) 7778 211 066

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