Claims workforce of the future: Determining the skills, talent and technology needed for 2030

The insurance workforce will be evolving over the coming years, and the speed of change will be greatest within the claims function. Our report looks at what the claims workforce of the future could look like, including the bionic organisation where people and technology work side by side to deliver maximum benefit to business and customers.

Claims workforce of the future: 2030 report

51 % of Insurance CEOs are extremely concerned about the speed of technological change and 81% are concerned about the availability of digital skills in the industry

PwC CEO Survey

Following on from the release of our Claims Workforce of the Future: 2030 report we have been speaking to our clients about what the findings mean for them, how they are planning for the workforce of the future and what they are doing today. To help others start to plan and determine what they need to be doing now, we have interviewed a number of claims executives who have started their planning, to see what their takeaways from the report were as well as where they see future claims workforce going.

Speaking to our clients


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Jim Bichard

Insurance Leader, PwC United Kingdom

Tel: +44 (0) 7841 562 560

Michael Cook

Partner, PwC United Kingdom

Tel: +44 (0) 7711 562 567

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