The Golden Quarter

A live repository of retail insights as they build across the season.

Unlocking value from experience.

In a challenging trading environment, retailers must differentiate to drive share while balancing the need to manage operating costs and find investment for the future.

This balancing act can seem almost impossible in already lean businesses. What’s critical is that cost cutting must not come at the expense of delivering great customer and staff experiences - an important way to drive greater sales and loyalty. The goal is to invest in things shoppers truly value - not things they don’t - combined with realistic forecasting, robust cash flow management and engaging staff experiences.  

As this year’s Golden Quarter unfolds, our practical insights will explore the health of the retail sector, shopper behaviours, industry and technology trends, and look at how retailers can attract and engage shoppers through experiences while managing the cost of staying competitive.

Upcoming insights

  • Black Friday & Cyber Monday: Will Black Friday & Cyber Monday continue to provide retailers with a spike in sales or will more opt out of Black Friday promotions? 
    Live on 20 November 2019
  • Christmas Predictions: Our 12 predictions for shopper spending for the festive season.
    Live on 4 December 2019

  • Christmas Promotions: What does the promotional landscape look like at Christmas?
    Live on 19 December 2019

  • Retail Outlook 2020:  What do we predict will happen in retail over the next 12 months?
    Live on 27 February 2020


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Contact us

Lisa Hooker

Leader of Industry for Consumer Markets, PwC United Kingdom

Tel: +44 (0) 7802 882 562

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