The Golden Quarter

Unlocking value from experience.

In a challenging trading environment, retailers must differentiate to drive share while balancing the need to manage operating costs and find investment for the future.

This balancing act can seem almost impossible in already lean businesses. What’s critical is that cost cutting must not come at the expense of delivering great customer and staff experiences - an important way to drive greater sales and loyalty. The goal is to invest in things shoppers truly value - not things they don’t - combined with realistic forecasting, robust cash flow management and engaging staff experiences.  

As this year’s Golden Quarter unfolds, our practical insights will explore the health of the retail sector, shopper behaviours, industry and technology trends, and look at how retailers can attract and engage shoppers through experiences while managing the cost of staying competitive.