The Golden Quarter

A live repository of retail insights as they build across the season.

Unlocking value from experience.

In a challenging trading environment, retailers must differentiate to drive share while balancing the need to manage operating costs and find investment for the future.

This balancing act can seem almost impossible in already lean businesses. What’s critical is that cost cutting must not come at the expense of delivering great customer and staff experiences - an important way to drive greater sales and loyalty. The goal is to invest in things shoppers truly value - not things they don’t - combined with realistic forecasting, robust cash flow management and engaging staff experiences.  

As this year’s Golden Quarter unfolds, our practical insights will explore the health of the retail sector, shopper behaviours, industry and technology trends, and look at how retailers can attract and engage shoppers through experiences while managing the cost of staying competitive.

Our latest insights

Christmas Promotions

See whether retailers will increase promotional activity in the run up to Christmas...

Explore key findings

Christmas Predictions

With consumers spending less and shopping later this Christmas, what does this mean for retailers?

Explore key findings

Black Friday

With Black Friday so close to Christmas this year, will we see an increase in shoppers and money spent?

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Consumer Sentiment Survey

A decline in consumer spending intention, particularly amongst the young, hints at a difficult Golden Quarter.

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Store Openings and Closures

The gap between store closures and openings has again widened to record levels, but there are glimmers of positivity for certain sections of the retail industry.

Explore key findings

Contact us

Lisa Hooker

Lisa Hooker

Leader of Industry for Consumer Markets, PwC United Kingdom

Tel: +44 (0)7802 882562

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