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This year, our Retail and Consumer Briefing looked a little different. Being unable to meet in person, we took our briefing virtual, bringing together hundreds of leading UK retail and consumer goods businesses to look at how the sector fared in the face of an unprecedented global pandemic.
Reviewing a year like no other, our industry experts covered areas including the 2020 festive season trading results, the 2021 economic forecast, and key trends and implications for 2021.
Despite a dramatic 2020, retail performed better than many expected, recovering quicker than most other industries. Not all categories did well, but online shopping boomed, consumer sentiment remained resilient and Christmas trading held up. It might have been another tough year for retail, with challenges still ahead for some, but there are signs of optimism for 2021.
Different industries will see different challenges this year, but there will be opportunities for all. Our Retail & Consumer Outlook Hub 2021 looks at the hot topics we think will shape retail this year and gives practical tips to help retailers succeed in the year ahead.
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Of those retailers, investors and intermediaries polled at our briefing session, 69% said online/multichannel was top of their mind for 2021, whilst 41% cited customer insight and 35% mentioned supply chain/logistics.