Retailers need to continually adapt to compete in a rapidly changing environment, with rising costs. Despite these challenges retail productivity levels remain flat*, Improving retail productivity can be a valuable lever for success.
We have developed a flexible process which is tailored to your business needs. Throughout this journey we will work with you to help unlock productivity growth, improve employee engagement and create better customer experiences. Find out more by clicking on each icon below.
*Source: ONS, Economic Overview, January 2018
We identified a new fit for the future in-store operating model which delivered:
We implemented a series of 8 week Perform waves across billing, credit control, payroll and account payable which delivered:
We created capacity and built capability to integrate transformational change throughout the Shared Service Centre which delivered: