Delivering robust reporting and greater business insight for a retail firm
Our client was undertaking a significant transformation programme to achieve a more agile decision making process. Due to limited analytical tools, little data could be integrated and used across functions. Users were unable to gain greater insight into customer trends and purchasing habits as spreadsheets were still used for reporting.
Our team developed a Centre of Excellence which drove insight and value through key performance indicator’s (KPIs), supported by a single and consistent view of the data. This improved trust in the underlying data.
The business was able to develop a self-funding model, with projects creating value for the brands, with both financial and operational measures included. The client was then able to build a continuous stream of information improvements through the application of an agile operating model.
IT to support an oil and gas company’s operating model
Our client, an energy company, wanted to transform their operating model and the supporting IT systems.
Our team worked with the client’s leadership and technology teams to produce a maturity assessment of the current IT infrastructure. We leveraged templates to capture key business activities alongside customer surveys and interviews with key staff. These were benchmarked against our maturity assessment.
This analysis was translated into a target operating model (TOM) for the IT department that was fully aligned to the business vision and expectations required now, and in the future. The TOM, consisting of a series of data management and quality control assessments has helped the business achieve their transformation goal.
