PwC's operational delivery arm

We help our clients solve challenging operational problems.

Operate is PwC’s delivery arm, providing future-focused solutions to complex operational problems. 

We deliver in a number of ways - through team extension, big operational programmes and managed solutions.

Combining PwC’s traditional subject matter expertise with our unique operational excellence model and non-stop innovation allows us to deliver in a whole new way for our clients.

Operate enables PwC to move beyond our traditional advisory and consultancy-based models.

We operate in regulated industries

Our clients work with us when they require:

  • Help with complex processes where human insight and judgement is required

  • Support with regulatory, compliance, finance or tech-related functions

  • Industry and operations subject matter expertise

  • Automation that accelerates and increases accuracy in a process

PwC’s regulatory expertise allows Operate to work across a range of highly regulated industries. We have specific experience of working with organisations in financial services, oil and gas, utilities, technology, government and transport.


Operate: the operational delivery arm of PwC


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Investing in our people


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How we Operate

We typically work with clients in three ways...

Our clients utllise highly trained PwC staff to execute their programme or BAU work.

Useful for plugging gaps, supplementing in-house project teams or for bringing specific expertise to bear, this model is cost-effective, scalable and allows our client to retain control.

The staff working under our clients’ supervision can be based on their site or work remotely from our service delivery centre.

Staff can be available at short notice and team size can be increased or decreased as business requirements change.

When a regulator requires large scale remediation or a backlog needs clearing, we can set up and run a large operational programme.

Up to 200 staff can be deployed driving projects towards completion from our service delivery centre.

Our teams are typically managed in a cell structure, with quality control and a focus on getting it right-first-time built in.

We use ISO-accredited methodologies for programme set up and governance while using our dedicated Business Innovation team to drive incremental improvements.

We also provide long term (multi-year) operational solutions to support clients' Business As Usual operations.

These managed solutions are utilised by our clients when they have an ongoing activity that is complex, requires decision making and Subject Matter Expertise, and have a regulatory or compliance context.

Why use Operate?

Operate’s various service offerings allow you to utilise talented people and innovative technology in a way that suits you. 

We fuse PwC’s expertise, relationships and reputation with regulators with operational excellence and a future-focussed approach to innovation.

Our people are everything that you expect from PwC – experienced, skilled, energetic and focused on delivering quality every time.  

We continually invest in developing their skills so that our clients can benefit from a well-trained, committed, highly engaged and agile workforce.

Our unique skills academy - The Academy at Operate - puts learning right at the heart of our employee experience.

Our Capability and Development team is responsible for delivering training programmes for our staff, from client project induction training, through to externally accredited training courses.

With Ulster University, Operate delivers an MSc in Professional Services Operational Delivery for our employees.

We set up, govern and improve engagements using a range of tools and methodologies.

Our mobilisation framework is ISO-accredited and specifically designed for operational programmes.

Our dedicated Business Innovation team use a range of performance improvement approaches, including Lean Six Sigma, PwC’s Perform and Perform +, and PwC’s Realize  to further improve what we do.

Our in-house technology team develop and support a range of solutions that in increase the speed and efficiency of our client’s processes and our work.

They specialise in automation, data analytics, rapid application development and artificial intelligence and solutions which draw on these skills are being used across our engagements.

Various solutions can be purposed to perform a range of regulatory tasks, providing assurance of quality in any Operate engagement. 

We also work with the very best third party and proprietary technology solutions, to deliver further productivity improvements.

Our UK service delivery centre is based in PwC’s Belfast regional office.


Its state of the art facilities provide a competitive, secure and scalable option for a range of delivery programmes and managed solutions.  Our teams of delivery specialists, project managers, data and technology experts, subject matter experts, team leads and analysts are located in dedicated areas of the centre.

Our delivery centre  is also part of a global network of delivery centres which can offer local and global solutions to PwC clients - matching the right expertise to the levels of complexity that occur at various parts of the process..

Our delivery hub:

  • Specialises in supporting large scale customer remediation programmes.
  • Features secure segregated office space to accommodate your security requirements, and which allows us to hold your data.
  • Is supported by high speed data connections, a dedicated technology team and a specialised telephony and call recording system.
  • Is regularly audited as part of clients’ Vendor Risk Management processes
  • Holds ISO 14001 (environmental management), ISO 22301 (business continuity),  ISO/EIC 27001 (information security), ISO 50001 (energy management), ISO 9001 (quality management), OHSAS 18001 (health and safety) and BS 10008 (Information integrity).

Contact us

Ian McConnell

Partner Responsible - Operate, PwC United Kingdom

Brian McAreavey

Managing Director, Operate, PwC United Kingdom

Tel: +44 (0)7810 636278

Jonathan Astley

Managing Director, Operate, PwC United Kingdom

Tel: +44 (0)7711 589354

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