Winning the war on talent at Shaylor Group

Setting the scene

Shaylor Group is a regional principal contractor with a national presence. As a family owned company with offices in the Midlands and London, Shaylor Group designs, constructs and maintains the built environment. Understanding the importance of their people, Shaylor Group’s ‘One Team’ ethos sits at the heart of the business and the company is committed to investing in relationships with their staff, clients, suppliers and communities. In 2018 the company has been listed in both the Sunday Times BDO Profit Track 100 and London Stock Exchange 1000 Companies to Inspire Britain reports. As one of three family shareholders, Business Development Director Lana Shaylor discusses how their core values help in their mission to build a positive sustainable future.

"To run a successful business you need to employ talented and knowledgeable people who embody the right values. Encouraging diversity is an essential part of the process because through diversity comes innovation."

Lana Shaylor, Business Development Director

Activating company values 

Shaylor Group’s ‘One Team’ ethos is key to the way the company operates, and Lana discusses how this ethos and their core values are strongly reinforced within their team. ‘Following the recession, we learned that remuneration isn’t the complete solution to retaining and attracting talent’ Lana commented, ‘while it does play a key role, in the competitive world of construction we have to look at other ways to reward our team. We have an amazing benefits package which has a strong focus on health and wellbeing, and it is this combined with our clear direction and family ethos that really helps to retain our people.’

Lana explains, ‘At Shaylor Group we have a number of employees who have been with us for a substantial proportion of their working life and who fully embody our values. We are proud that they believe in us as a company and the positive impact we make on the wider community. Helping to uphold and develop our values, we host an annual company forum, SiteLink, which brings our entire team together for a day of teambuilding and informative business updates. This event concludes with our CEO Stephen Shaylor hosting an open question and answer session where he responds to people’s queries no matter how big or small.’

To assist in growing their team Shaylor Group has conducted a rigorous process to both develop and implement their values, vision and mission statements companywide. ‘As they form the backbone of our business, it makes good sense to regularly revisit these values.’ Lana explains. ‘Our values, mission and vision statements help to define our performance standards and inspire our team to work more effectively by sharing common goals. We are extremely proud to have been reaccredited to the Investors in People Gold Standard this year which further highlights our continued commitment to our team.’

Recognise the value of diversity 

Lana is very clear, 'We are really focused on attracting a more diverse workforce, particularly in regards to women and ethnic minorities. We are proud to currently employ three times the national average of women in construction, but want to help encourage more diversity in the industry as a whole. We have some incredible women within the business with many of these having grown their careers with us. For example, Assistant Site Manager Rachel Tour is a fantastic advocate for Shaylor Group, securing a finalist place in the Rising Star category of this year’s Construction News Awards. We are extremely proud of her success.'


"One of our five core values centres on taking responsibility. As a business we have a responsibility to grow, prosper and be at the forefront of the industry to drive construction forward. With construction being a key part of the UK economy, it is vital that we provide the next generation with the right opportunities to ensure they can continue to push and grow the industry."

Lana Shaylor, Business Development Director

Creating a legacy for the business not the family

Lana fully recognises the value of having a team beyond her relatives, explaining, ‘if the board consisted solely of family, the company would be very insular. You need the knowledge, passion and experience of other people to help to successfully progress a business of our size. You need to be confident in employing the right beliefs, having the right people on your board and equally the right management team who have a variety of experiences and ideas to bring forward. Without those people we would not have been able to create the successful business we have.’ Lana has also had to work her own way up in the family business, ‘I only I became a director 18 months ago because I had to earn my role within Shaylor Group.’ Lana began her journey as a Business Development Executive playing a key role in the development of Shaylor Group’s presence in London and the South East.  Following that she became the company’s London Regional Manager, where she was able to triple revenues, before taking on her new role as Business Development Director.


Legacy of leadership


Looking to the future, Lana comments, ‘it’s really important for us to build a sustainable business in all aspects. For us, financial security, stability of staff and quality of our projects is always at the forefront of our agenda. We don’t chase turnover but source sustainable and long term opportunities that help us to build a strong business. This also links back to the family ethos. We are creating a legacy for people, whether we are involved in it or not. We want to have created a business that people are proud to be a part of, where they feel valued and get real benefits, while we benefit from their talent also. We want the next generation of our people to be leading our business. We want it to be bigger and better, but still retain the things that are important to us’


Contact us

Hannah Harris

Hannah Harris

UK Family Business Leader, PwC United Kingdom

Tel: +44 (0) 7764 958 585