Measuring performance

Assessing and demonstrating success against strategic objectives

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Business performance is under ever increasing scrutiny as regulations drive companies to consider accountability to stakeholders, executive pay continues to rise and trust in business remains low. Key performance indicators (KPIs), both financial and non-financial, have long been seen as an important component of the information needed to explain a company’s progress towards its stated goals.
However, whilst all FTSE 350 companies now identify KPIs, questions remain over the relevance of the measures highlighted – in short are the KPIs presented really key to measuring business success?

Feature industry KPI's

FTSE 350

Top 3 KPI's

  1. Revenue
  2. Gross / operating profit
  3. Earnings per share

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Banking & Capital Markets

Top 3 KPI's

  1. Revenue
  2. Earnings per share
  3. Customer rating / Net promoter score

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Mining and Energy

Top 3 KPI's

  1. Health and safety
  2. Cash costs
  3. Environment

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Real Estate

Top 3 KPI's

  1. Revenue
  2. Number of sales
  3. Earnings per share

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Retail

Top 3 KPI's

  1. Revenue
  2. Gross/ operating profit
  3. Business growth

View more

Please contact us if you are interested in the top 3 KPIs for a different industry group.

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Upcoming insights

Over the next few months we will be exploring a range of topics on measuring performance including:

  • Highlights and KPIs - what's the difference?
  • The use of targets in measuring performance
  • Measuring performance and executive pay

If you are interested in other topics in this series then please do let us know.

Contact us

Mark O'Sullivan

Head of Corporate Reporting, PwC United Kingdom

Elaine Forrest

Corporate Reporting specialist , PwC United Kingdom

Tel: +44 (0)20 7804 2402

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