Beaufort Securities Limited ("BSL") in Administration & Beaufort Asset Clearing Services Limited ("BACSL") - in Special Administration ("the Firms") - Client – Frequently Asked Questions

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Frequently Asked Questions - updated 11 April 2019



What is an Administration?

An administration is an insolvency procedure, where individual insolvency practitioners take charge of the company’s business and affairs with a view to pursuing certain objectives. In this instance, to oversee the orderly return of Client Assets and money.


What is the Special Administration Regime (SAR)?

The SAR, introduced by the government in 2011, helps sort out situations where investment firms, which hold clients’ money and/or assets under the FCA’s CASS rules, fail. The SAR process has several objectives, but one of these is to ensure clients’ money and assets are returned to clients as soon as is reasonably practicable.


What happened exactly and why was it required?

An Own Initiative Requirement (OIREQ) was imposed by the FCA to prevent the Firms’ clients from being exposed to further harm and protect the integrity of the UK financial system due to:

  • the FCA’s consideration that the Firms are failing to satisfy the FCA’s threshold conditions of Appropriate resources, Suitability and Effective Supervision; and
  • the DOJ’s formal accusation of BSL on 1 March 2018.

An OIREQ was imposed on both firms requiring them to cease all regulated activities and freezing their assets and any Client Assets held.


What is the difference between BSL and BACSL?

As a client making investments with Beaufort all client correspondence will have been branded as Beaufort Securities Limited (“BSL”). Beaufort Asset Clearing Services Limited (“BACSL”) provide the clearing and custody services to Beaufort Securities Limited.  All Client Money and Client Assets were therefore held with Beaufort Asset Clearing Services Limited.


I have been approached by a third party.


As outlined in our press release published on 15 August 2018, the Special Administrators have previously notified clients of individuals approaching BACSL clients claiming to be representatives of PwC, The Share Centre, AFH Private Wealth or other third parties involved in the administration. These individuals are fraudulently requesting money in order for clients’ holdings to be transferred. These individuals are not acting on behalf of the administrators or the nominated brokers and we strongly advise clients to disregard any requests of this nature.

The Special Administrators would like to remind clients that no information has been shared with third parties with the authority of the administrators and any such callers are not acting on behalf of the administration.

FCA guidelines are available at and if clients have lost money in the scam, they should contact Action Fraud on 0300 123 2040 or


Were Client Assets ring-fenced from company assets?

The administrators have secured the company’s custody arrangements and are in the process of reconciling the assets held in these accounts.

Investors will not have access to their assets until the administrators have completed a full reconciliation and the assets are returned to the client or transferred to a new broker/custodian.

The administrators have secured both Client Money and Client Assets and the process of distributing assets to clients in line with the Court approved Distribution Plan commenced from 24 September 2018.

If your Client Assets/Client Money remain with BACSL, please contact us on 0800 063 9283 (UK) or +44 (0)20 7293 0227 (Internationally) or at


How will Client Assets be returned?

The administrators have been returning Client Money and Client Assets to clients since September 2018 in accordance with the Client Money distribution rules and the Distribution Plan.

Further information can be found on the Distributions page of this website.


Will I suffer a shortfall?


Where BACSL does not hold enough of a Client Asset for all clients entitled to that particular Client Asset, this is known as a “shortfall”.

The shortfall in any asset has been allocated across all clients holding that particular asset in proportion to clients’ entitlements to that particular asset.

Fortunately, only a relatively small number of clients are affected, with the shortfalls occurring across 25 different assets.

Shortfalls have been covered by the Financial Services Compensation Scheme (“FSCS”) where clients are eligible; the FSCS provide compensation for amounts up to £50,000 across Client Money and Client Assets taken together, less your share of certain costs.

We have worked with the FSCS to value the shortfalls as at 1 March 2018 and eligible clients were compensated accordingly during May 2019.

Details of the 25 assets affected by shortfalls, including the valuations of these assets as at 1 March 2018 can be found here. The unit price quoted in this document can be used to calculate the compensation paid to eligible clients (e.g. unit price of asset as at 1 March 2018 x number of units shortfall = compensation due).

If you have been transferred to a nominated broker your compensation has now been transferred across to your account with your new broker. If you transferred to a broker of your own choosing, the compensation will be transferred to your new broker in the next scheduled cash sweep. If your assets/cash remain with BACSL, you will need to contact our Administration Helpdesk to advise how you wish to proceed.

If you have any questions, please contact us on 0800 063 9283 (UK) or +44 (0)20 7293 0227 (Internationally) or at


Why are costs being deducted from Client Assets?


There are insufficient resources in the Firms to pay for the costs of returning assets to clients. Therefore, these costs will need to be deducted from clients’ portfolios in accordance with Rule 135 of the Investment Bank Special Administration (England and Wales) Rules 2011.

The administrators, working closely with the FCA and FSCS, are focused on resolving the current situation, however, this has costs associated with it. Those costs are not just in respect of their own fees, but also in respect of operational costs and legal advisors’ fees. The administrators have materially reduced the scale of the Firms’ operations, maintaining all and only critical operations in order to facilitate the return of Client Money and Client Assets.


Am I entitled to compensation? 


The administrators have worked closely with the FSCS and have confirmed that, where eligible clients have Client Money and assets held with BACSL with a shortfall of up to a value of £50,000, such clients will have their shortfalls made good by the FSCS.

The FSCS states that the maximum level of compensation for claims is £50,000 per person per firm. You can check their website ( for further information about what is covered.


I held a joint account with my partner through BACSL. Are we able to claim for any losses through the FSCS individually or are we limited to claiming up to £50,000 in total between us?


The FSCS states that the maximum level of compensation for claims is £50,000 per person per firm. Therefore, as joint account holders you and your partner would be entitled to make separate claims for up to £50,000 each as individuals. You can check their website ( for further information about what is covered. We are currently liaising with them and further guidance will be available in due course.

Have HMRC been notified about the situation?


Yes. BACSL ceased to qualify as an ISA Manager effective from 1st March 2018. Ordinarily, individual ISA account holders would be required to transfer their account to another ISA manager within 30 days to preserve the ISA status of their assets. However, having regard to BACSL’s special administration, HMRC have agreed to relax such a deadline in order to preserve ISA status. You therefore do not need to take any action at this time.


Can I still make transactions through my account?


BACSL cannot carry out any investment activity following the FCA Supervision Notice.  Therefore, it is not possible for you to transact on your account.

Please click here to read our post-administration Corporate Actions Policy.


How can I confirm the contact details you hold for me are correct?


Please contact our helpdesk in order to confirm the contact details we currently hold for you. We are able to update your address, email address, bank account details as required after taking you through the necessary security and identity checking procedures.

The majority of clients should have been sent a link to the Client Portal, if you have not been communicated to, please click here to access the Client Portal or please contact the help desk as noted below.

Please call our helpdesk or email for more information during helpdesk hours from 9am until 5pm Monday to Friday excluding public holidays:

UK: 0800 063 9283 or International: +44 (0)20 7293 0227


I believe I held an account with BACSL, but I don’t know my Client ID. How can I check to see if I do hold an account?


If you believe you held an account with BACSL, please call our helpdesk to speak to a member of our team from 9am until 5pm Monday to Friday excluding public holidays. After taking you through the necessary security procedures, they will be able to confirm whether or not you held an active account with BACSL at the time of the insolvency.

The majority of clients should have been sent a link to the Client Portal, if you have not been communicated to, please click here to access the Client Portal or please contact the help desk as noted below.

UK: 0800 0639283 or International: +44 (0)20 7293 0227


Pre-administration mis-selling complaints against BSL



As far as FSCS is concerned, there is a separate £50,000 limit for advice claims (which relates to BSL) and £50,000 for Client Money and/or Client Asset losses (which relates to BACSL).

Therefore, if you are owed compensation from a FOS award, you can claim up to £50,000 from the FSCS (relating to BSL).

If you suffer a shortfall in the assets returned to you from any portfolios you held with BACSL, you can claim up to £50,000 from the FSCS (relating to BACSL).

The FSCS have been in touch with the Financial Ombudsman Services (FOS) to request information about outstanding complaints against BSL for mis-selling. We understand the FOS has written to all affected clients asking for consent for them to pass their files to FSCS. The FSCS will then assess and pay compensation up to the £50,000 limit. FSCS will then make a claim on BSL’s Professional Indemnity insurance. If the FSCS makes a recovery in relation to a client whose loss was not fully covered by the FSCS compensation, then FSCS will pass that recovery over to the client.


What if I wish to contact BSL's Professional Indemnity Insurer about my claim?


We are aware of some 700 claims asserted by clients against BSL for compensation in respect of various matters, including poor investment advice. Clients of BSL who believe they have such a claim can submit it to the FSCS via its on-line portal at:

FSCS compensation is subject to eligibility and is capped at £50,000 per Client.

Alternatively, Clients may wish to seek recovery (pursuant to the Third Party Rights Against Insurers Act 2010) from BSL’s Professional Indemnity Insurer, the details of which are provided below:

Insurer : PartnerRe Ireland Insurance DAC

Type : Civil Liability & Directors and Officers Liability policy

Policy Number : FH1703759/FH1601921

Address : c/o Nexus Underwriting Ltd, 52-56 Leadenhall Street, London EC3A 2EB

However, the FSCS will not be able to consider a claim for compensation from a Client who is also pursuing their own claim direct with BSL’s insurer.


Can I speak to the person in charge?


The administrators are unable to answer individual client queries.

In the first instance, you should contact our Administration Helpdesk on 0800 063 9283 (UK) or +44 (0)20 7293 0227 (Internationally) or at

Regular updates are posted on our website


These FAQs have been prepared for information purposes only and are subject to change without notice.  They are not intended to create, alter or amend any further rights or existing rights between clients and BSL or BACSL.

Russell Downs, Douglas Nigel Rackham, and Dan Yoram Schwarzmann have been appointed as joint administrators by the High Court to manage the affairs, business and property of Beaufort Securities Limited. Russell Downs, Douglas Nigel Rackham, and Dan Yoram Schwarzmann have been appointed as joint special administrators by the High Court to manage the affairs, business and property of Beaufort Asset Clearing Services Limited. The ​administrators and ​special administrators (together the "Administrators") act as agents of the companies, without personal liability. All are licensed in the United Kingdom to act as Insolvency Practitioners by the Institute of Chartered Accountants in England and Wales. They are bound by the Insolvency Code of Ethics which can be found at:

The ​Administrators may act as Data Controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on their instructions. Personal data will be kept secure and processed only for matters relating to the Administrators' appointment. Further details are available in the privacy statement on the website or by contacting the Administrators.

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