PwC's CommerceNext solution, is a commerce and marketing solution that helps companies provide a personalised, behavior-driven experience for their customers. Our solution comes with and provides a global template to accelerate deployment of a fully functional storefront, which is completely customisable and flexible dependant on the industry our customers operate in. Currently there are no accelerators in place to rapidly stand-up and scale a digital ecosystem like CommerceNext can.
CommerceNext accelerates the time to deploy and scale a global digital commerce solution while improving customer experience, increasing revenue, increasing customer/ agent efficiency and increasing cost savings.
Customer Insight Analytics
With inbuilt analytics and insights storefronts have the ability to monitor customer preferences and enable crucial insights to improve customer retention.
Contract Compliance & Vendor Rebate Tracking
Additional functionality includes the ability to keep track of contract compliance as well as vendor rebates, providing users with a holistic one stop shop view and easy access to critical processes.
Customer service via Salesforce Case management
As our solution is powered by Salesforce, it makes it easier to integrate and use Salesforce Customer and Case management system, helping companies manage their processes and orders more efficiently.
With Salesforce powered customer analytics and customer data, prospective customers are targeted and data is optimised to project order recommendations. This capitalises on data efficiency through the consumer buying cycle.
Having our solution built upon the Salesforce environment, allows us to tap into some of the wider services offered within the network. With the addition of Mulesoft technology, we’re able to automate common back-office integrations or legacy systems to efficient transactions and transitions.