GuestLive: Transforming the guest and employee experience for hospitality

Introducing GuestLive, an industry solution that has been developed for the Hospitality industry which enables users to have full visibility into guest/customer data at crucial points during the consumer journey and looks to revolutionise the frontline experience to build brand loyalty. GuestLive is built on and leverages the Salesforce Community Platform which allows this pre-configured solution to be fully scalable and customisable.

Our solution empowers travel & hospitality companies to become leaders in guest experience management & customer loyalty

Key Features and Benefits

Intuitive, Responsive, and Mobile

An intuitive user interface built for engagement and experience enables representatives to efficiently complete activities vital to the guest journey (iOS and Android)

Omni-Channel

A solution that pulls together information from multiple sources into one area, in order to provide more opportunities to surprise and delight

Unified System of Engagement

Complete check-in essentials, capture the purpose of the visit, manage and confirm pre-arrival requests, view prioritized list of guests arriving, etc

Fully Integrated and Pre Configured on Salesforce

All of your guest data points are brought together into one user view that’s pre configured on Salesforce so you can hit the ground running

Guest Analytics

Full visibility into guest sentiment and behavior helps personalize and improve experiences for each segment

Customer Loyalty Management

Access guest profiles reflecting loyalty status and past stays, celebrate recent and upcoming milestones, view past issues, and capture guest sentiment

Enhanced UI for Reservations

Optimises the reservation process and integrates with existing reservation management systems

Personalised Journeys

Actionable insights for frontline employees at key moments, from pre-arrival to post-departure, to help provide a personalized experience for each guest

Issue Management & Recovery

Prioritise and address customer service issues and complaints

Contact us

Quinton Pienaar

Partner, PwC United Kingdom

Tel: +44 (0)7483 386449

Contact us

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