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GuestLive: Transforming the guest and employee experience for hospitality

Introducing GuestLive, an industry solution that has been developed for the Hospitality industry which enables users to have full visibility into guest/customer data at crucial points during the consumer journey and looks to revolutionise the frontline experience to build brand loyalty. GuestLive is built on and leverages the Salesforce Community Platform which allows this pre-configured solution to be fully scalable and customisable.

Our solution empowers travel & hospitality companies to become leaders in guest experience management & customer loyalty

Key Features and Benefits

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Intuitive, Responsive, and Mobile

An intuitive user interface built for engagement and experience enables representatives to efficiently complete activities vital to the guest journey (iOS and Android)

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Omni-Channel

A solution that pulls together information from multiple sources into one area, in order to provide more opportunities to surprise and delight

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Unified System of Engagement

Complete check-in essentials, capture the purpose of the visit, manage and confirm pre-arrival requests, view prioritized list of guests arriving, etc

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Fully Integrated and Pre Configured on Salesforce

All of your guest data points are brought together into one user view that’s pre configured on Salesforce so you can hit the ground running

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Guest Analytics

Full visibility into guest sentiment and behavior helps personalize and improve experiences for each segment

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Customer Loyalty Management

Access guest profiles reflecting loyalty status and past stays, celebrate recent and upcoming milestones, view past issues, and capture guest sentiment

Contact us

David Allen

David Allen

Partner - Customer Led Transformation, PwC United Kingdom

Tel: +44 (0)7843 334629

Gabrielle Lee

Gabrielle Lee

Salesforce Alliance Director, PwC United Kingdom

Tel: +44 (0)7715 033739

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