GuestLive: Transforming the guest and employee experience for hospitality
Introducing GuestLive, an industry solution that has been developed for the Hospitality industry which enables users to have full visibility into guest/customer data at crucial points during the consumer journey and looks to revolutionise the frontline experience to build brand loyalty. GuestLive is built on and leverages the Salesforce Community Platform which allows this pre-configured solution to be fully scalable and customisable.
Our solution empowers travel & hospitality companies to become leaders in guest experience management & customer loyalty
Key Features and Benefits
Intuitive, Responsive, and Mobile
An intuitive user interface built for engagement and experience enables representatives to efficiently complete activities vital to the guest journey (iOS and Android)
Omni-Channel
A solution that pulls together information from multiple sources into one area, in order to provide more opportunities to surprise and delight
Unified System of Engagement
Complete check-in essentials, capture the purpose of the visit, manage and confirm pre-arrival requests, view prioritized list of guests arriving, etc
Fully Integrated and Pre Configured on Salesforce
All of your guest data points are brought together into one user view that’s pre configured on Salesforce so you can hit the ground running
Guest Analytics
Full visibility into guest sentiment and behavior helps personalize and improve experiences for each segment
Customer Loyalty Management
Access guest profiles reflecting loyalty status and past stays, celebrate recent and upcoming milestones, view past issues, and capture guest sentiment
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