Realise value from Salesforce
Learn about PwC’s Digital Enablement solution and our approach to our own successful Salesforce journey
75% of front office transformations fail to achieve ROI. The success of your project is not down to technology, success is dependent on your people. PwC’s private session at Salesforce World Tour explored how our Digital Enablement solution and Business to Employee approach will help you successfully deliver your transformation on Salesforce.
- How we used B2C best practice in customer engagement and transferred that to our employees to ensure success from PwC’s own global Salesforce rollout
- How to bring employees on the transformation journey, learning from our 6 people principles to change habits and encourage adoption in a fun and engaging way
- About our game-changing solution built using Marketing Cloud, Service Cloud and Einstein that will speed up your programme, delight your employees and mean fast return on investment.
Field service lightning
PwC discusses transformation of Field Service
Connect your entire workforce - put agents, dispatchers, and mobile employees on one platform to deliver 360 degree support with PwC’s Field Service Lightning solution powered by Salesforce. Learn more about how innovative techniques and modern technology are improving productivity and customer service. Discover more about this solution and opportunities to deploy a similar approach in your industry.
PwC customer success platform
Salesforce partner led session
PwC transforms its global business with Salesforce
This inspiring session focused on how PwC transformed its global business with Salesforce and how they unlocked the full potential of the Salesforce Customer Success Platform. Whether you want to learn at your own pace, accelerate the business value you get from Salesforce, or design your customer-centric transformation, Success Cloud has the resources and the experts to help you reach your business goals, faster. This inspirational story from Trailblazer PwC covered how to recognise the need to go all-in for a digital transformation and use Salesforce experts to help succeed.
Salesforce partner led session
Meet Your Smart CRM Assistant
Salesforce Einstein is your smart CRM assistant, making your employees smarter and your customers happier. This collaborative session welcomed trailblazers to share their stories about implementing and adopting AI. And of course, there were exciting new product demonstrations and a preview of the newest innovation - Einstein Voice.
Customer success stories
Transforming a global greenfield sales and marketing function with experience at its heart. PwC and Upfield shared their experiences
Colin Light (PwC), Nick Jarman (PwC) & Gerry Mulvin (Upfield) shared the critical considerations and decisions made during separation of this world-leading plant based nutrition business from Unilever and the path to success in building a best practice sales and marketing capability for the future of the experience-led consumer goods industry.
Making mortgages simple: transforming customer engagement
The biggest investment most people will ever make is in their home. Every year hundreds of thousands of people in the UK start their journey on the property ladder and turn to a mortgage to help finance the investment. Even more apply for new mortgages to finance a step up the ladder or to improve their current rate. However, this process is not always easy. With multiple lenders, products, and rates the choice can be bewildering. This customer experience led session involved our panel of experts from across the industry on how the market is changing, how they are looking to help customers make the right choice and the role that Salesforce can take in enabling that. Hosted by Will Stevns (PwC), a panel discussion with customers from Nottingham Building Society and London & Country.