PwC at Salesforce World Tour London 2019

Intelligent Digital redefines what is next

PwC was proud to be a major sponsor at Salesforce World Tour London

Changing customer expectations is one of the greatest driving forces behind transformation. We draw upon years of experience across all industries to ensure the investments you're making in technology help you improve all areas of your business and put the customer at the heart of your change programme. Whatever you need, PwC are the right partner, right now: We combine strategy, technology and management consulting expertise to help organisations succeed, with an understanding of how business works and a knowledge of how the right Salesforce technology in the right place can create competitive advantage.

Our own transformation has been technology-enabled with Salesforce at its heart. Learn about how we combine the strength of our consultancy with the power of our business understanding and technical capabilities to deliver a service that is truly transformative across organisations, discover more below.

PwC Speaker Programme from Salesforce World Tour London

Digital enablement

Realise value from Salesforce

Learn about PwC’s Digital Enablement solution and our approach to our own successful Salesforce journey

75% of front office transformations fail to achieve ROI. The success of your project is not down to technology, success is dependent on your people. PwC’s private session at Salesforce World Tour explored how our Digital Enablement solution and Business to Employee approach will help you successfully deliver your transformation on Salesforce.


  • How we used B2C best practice in customer engagement and transferred that to our employees to ensure success from PwC’s own global Salesforce rollout
  • How to bring employees on the transformation journey, learning from our 6 people principles to change habits and encourage adoption in a fun and engaging way
  • About our game-changing solution built using Marketing Cloud, Service Cloud and Einstein that will speed up your programme, delight your employees and mean fast return on investment.

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Field service lightning

PwC discusses transformation of Field Service

Connect your entire workforce - put agents, dispatchers, and mobile employees on one platform to deliver 360 degree support with PwC’s Field Service Lightning solution powered by Salesforce. Learn more about how innovative techniques and modern technology are improving productivity and customer service. Discover more about this solution and opportunities to deploy a similar approach in your industry.

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PwC customer success platform

Salesforce partner led session

PwC transforms its global business with Salesforce

This inspiring session focused on how PwC transformed its global business with Salesforce and how they unlocked the full potential of the Salesforce Customer Success Platform. Whether you want to learn at your own pace, accelerate the business value you get from Salesforce, or design your customer-centric transformation, Success Cloud has the resources and the experts to help you reach your business goals, faster. This inspirational story from Trailblazer PwC covered how to recognise the need to go all-in for a digital transformation and use Salesforce experts to help succeed.  

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Salesforce Einstein

Salesforce partner led session

Meet Your Smart CRM Assistant

Salesforce Einstein is your smart CRM assistant, making your employees smarter and your customers happier. This collaborative session welcomed trailblazers to share their stories about implementing and adopting AI. And of course, there were exciting new product demonstrations and a preview of the newest innovation - Einstein Voice.

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Customer success stories

Transforming a global greenfield sales and marketing function with experience at its heart. PwC and Upfield shared their experiences

Colin Light (PwC), Nick Jarman (PwC) & Gerry Mulvin (Upfield) shared the critical considerations and decisions made during separation of this world-leading plant based nutrition business from Unilever and the path to success in building a best practice sales and marketing capability for the future of the experience-led consumer goods industry.

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Making mortgages simple: transforming customer engagement

The biggest investment most people will ever make is in their home. Every year hundreds of thousands of people in the UK start their journey on the property ladder and turn to a mortgage to help finance the investment. Even more apply for new mortgages to finance a step up the ladder or to improve their current rate. However, this process is not always easy. With multiple lenders, products, and rates the choice can be bewildering. This customer experience led session involved our panel of experts from across the industry on how the market is changing, how they are looking to help customers make the right choice and the role that Salesforce can take in enabling that. Hosted by Will Stevns (PwC), a panel discussion with customers from Nottingham Building Society and London & Country.

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Contact us

Nick Jarman

Partner, Private Sector, Front Office Transformation sponsor, PwC United Kingdom

Tel: +44 (0)20 7804 4865

Gabrielle Lee

Alliance Director, PwC United Kingdom

Tel: +44 07715033739

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