The continuing rate of change in technology and customer behaviour means that your business needs to be capable of adapting fast. If your view of your customers is outdated then you won’t be able to meet their needs. A cloud based CRM offers an agile and cost effective way to keep pace with changes without having to outlay substantial costs to update systems and processes.
As so much IT infrastructure begins to migrate to the cloud it makes sense to consider cloud based CRMs. These are some of the benefits they bring over on-site systems:
They’re agile. Speed of implementation is increased in comparison to on-site solutions. On top of this cloud based CRMs can be accessed anywhere. This means that as your business grows, or if your employees have to be mobile, the system is capable of responding to your needs. Changes and upgrades to your setup are also much faster, as they can be applied across the whole business, without the need for individual implementations at different sites.
They’re robust. The agility of cloud based CRMs also future proofs them. The ease of adding licences as your teams expand, or extending the capabilities of your software with application add-ons, ensures you can evolve with the changes instead of being left behind.
The question of security is often at the top of the list of concerns surrounding cloud based software. There are many issues surrounding the storage of personal data, and this can be complicated further if the information you hold is of a confidential nature.
It’s important to remember that the companies that operate cloud based CRMs and those that run data centres across the globe devote huge portions of their budget to data security. Breaches to their systems can cause catastrophic damage to their business, so it’s a priority for them all.
Our expert technology team understand your concerns, and have experience working with businesses that operate under strict data protection and confidentiality laws. We can give you a solution that will reassure stakeholders of the safety of company and customer data.
We are partners with the world leaders in the field of cloud based CRM solutions, including:
Which is the right one for your organisation depends on a variety of factors such as business objectives, functional and technical requirements, legislative compliance and more.
After we have thoroughly assessed your business and agreed the best solution for you we’ll get it set-up and can deliver all necessary training and support to help you harness the benefits of cloud based CRMs.