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Transcript: PwC’s Global Crisis Survey 2021

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PwC’s Global Crisis Survey 2021

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PwC's Global Crisis Survey 2021: Building resilience for the next normal

2,814 global business leaders shared the impact of the COVID-19 pandemic on their organisations

45% C-Suite respondents
29 industries
73 countries

80% of respondents were involved in crisis response for their organisation

73% of respondents globally have been negatively impacted by the crisis...

...affecting different aspects of the organisation

70% Tax, trade and regulatory
87% Workforce
83% Finance and liquidity
73% Strategy and brand
89% Operations and supply chain

3 takeaways

1. Preparation and the need for agility
2. Breaking down silos
3. A culture of resilience

Preparation and the need for agility

Organisations positively impacted overall by the crisis were most likely to...

1. have a designed crisis response team
2. have conducted and after-action review
3. have sought external support

Breaking down silos
76% plan to better integrate crisis management into a broader enterprise resilience program
95% think there are improvements to be made in their crisis management capabilities

A culture of resilience
69% are actively working on increasing resilience

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