Provision of Services Regulations 2009

The following information is given in accordance with the Provision of Services Regulations 2009.


PricewaterhouseCoopers Legal LLP is a limited liability partnership (one of whose members is PricewaterhouseCoopers LLP) registered in England with registered number OC319841 and its registered office at 1 Embankment Place, London, WC2N 6DX. PricewaterhouseCoopers Legal LLP's VAT number is GB927455403.

PricewaterhouseCoopers Legal LLP is authorised and regulated by the Solicitors Regulation Authority (SRA number 442833) and is subject to the SRA Code of Conduct.

Exempt financial and insurance mediation services

PricewaterhouseCoopers Legal LLP is not authorised by the Financial Services Authority. If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised to provide the necessary advice.

However, we may provide certain limited investment advice services where these are closely linked to the legal work we are doing for you. This is because we are members of the Law Society of England and Wales, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000.

We are included on the register maintained by the Financial Services Authority so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Services website at

The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Ombudsman deals with complaints against lawyers.

If you are unhappy with any investment or insurance advice you receive from us, you should raise your concerns with either of those bodies.

Data protection

PricewaterhouseCoopers Legal LLP is registered with the Information Commissioner as a data controller; details about our registration can be viewed here under registration number Z9499061.

FCA Regulated Activities - consumer credit licence

PricewaterhouseCoopers Legal LLP is registered with the Financial Conduct Authority for credit-related activity; details of our status can be viewed here under firm reference number 646168.

Quality of Service

If you are not satisfied with the services you have received or if you have suggestions for improvement of our services, please contact the firm’s client care partner, who is located at the registered office. We will look carefully and promptly at any issues or complaints raised. We have a procedure in place which details how we handle complaints which is available on request. If you are not satisfied with our handling of your complaint you may be able to ask the Legal Ombudsman at Tel. 0300 555 0333; e-mail:; or PO Box 6806, Wolverhampton, WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within six years of the act or omission about which you are complaining occurring or within three years from when you should have known there were grounds for a complaint. Please note, the Legal Ombudsman will only deal with complaints from members of the public, very small businesses, charities, clubs and trusts. You may also have the right to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974. You should note that if all or part of a bill remains unpaid we may be entitled to charge interest.

Professional Indemnity Insurance

We maintain professional indemnity insurance as required by the SRA Indemnity Insurance Rules which covers our practice worldwide. Our insurer is QBE Insurance (Europe) Limited at Plantation Place, 30 Fenchurch Street, London, EC3M 3BD.

Client Monies Interest Policy

As part of carrying out your instructions to us, we may need to hold your money in our client account. In holding a client’s money, we have an obligation to pay interest on that money at a fair and reasonable rate and are required to have an interest policy, setting out when interest will be paid.

Our policy
We aim to account to you for interest at a reasonable rate however, as the holding of your funds is incidental to the carrying out of your instructions, the rate is unlikely to be as high as the rate you may be able to obtain if you were to deposit the money yourself. We must ensure that money held on our client account is immediately available and so the need for instant access is taken into account when setting the rate of interest payable by us.

Rates of interest
We align the interest rates we pay on monies held on both our general client and separate designated deposit account to the NatWest Bank Plc Base Rate. This rate is likely to change from time to time. The same rate of interest will be paid on money held in our general client account or our separate deposit account.

Where amounts are held outside a general client account or separate designated deposit account, the rate of interest and date that interest is credited will depend on the terms given by the institution where the funds are held and, as such, fall outside the scope of this policy. The relevant interest information can be obtained at your request.

Applicable taxes
Where your money is held on our general client account, any interest paid to you is paid without any deduction for income tax (unless you are resident overseas – see below). As such it is your responsibility to inform HMRC of amounts of interest received from us and that implications of this will depend upon your own financial circumstances. Where interest is held on a separate designated deposit account interest is usually paid net of tax (unless you have signed a declaration confirming your entitlement to receive bank interest gross). Under the European Savings Directive regulations 2003/48/2EC we are required to inform HMRC of payments of interest to relevant payees and residual entities in prescribed territories.  Where you reside outside the UK and EC, we are required to deduct income tax at the current basic rate and account for this interest to HMRC directly and pay you the net amount.

Calculation of interest
Interest will be calculated from the time the funds become cleared for interest purposes, on cheques or banker’s drafts this will be 3 days after the cheque or draft has been deposited with our bank. For amounts received by debit or credit card, interest will start to accrue from the date of the actual receipt, usually 3 days after the transaction has been authorised. For direct transfers or same day payments, the funds become cleared on the day after receipt. Interest will be calculated on a daily basis and calculated on amounts held overnight from the day the funds become cleared for interest purposes.

Interest will be calculated at the end of the matter and will be added to the client ledger at that date.

When interest will not be paid
Interest will not be paid if the sum of money held does not exceed the amount shown in the left column below for a time not exceeding the period indicated in the right column:

Amount Period
£1,000 - 8 weeks
£2,000 - 4 weeks
£10,000 - 2 weeks
£20,000 - 1 week

Interest will not be paid if the total amount calculated for the period that cleared funds are held is less than £20.00.

Contact us

Ed Stacey

Partner, PwC United Kingdom

Tel: +44 (0)20 7804 3116

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