What was the challenge?
Our client, a household name logistics company, were looking to implement an end to end legal operating system. Their main objectives were to optimise visibility into matters that were being actioned by the law department, improve reporting on those matters and to leverage leverage technology for automation.
What did we do?
We engaged with key client stakeholders to gather their requirements, mapped those requirements to the leading vendors in the market and conducted a collaborative evaluation of those vendors against the requirements. As part of this we designed the required demonstrations to be provided by vendors (rather than their standard) to stretch them and look at potential solutions through the client lense. The assessment stage included not just functional assessment, but also a deep dive on technical architecture (including information security), compatibility with legacy technology with upgrade potential and development roadmap for future proofing. Once a vendor was selected, we modelled the programme to calculate the ROI for investment sign-off and provided implementation advice.
What was the outcome for the client?
The client was able to clarify and quantify their investment with a clear path to success.