A UK bank required burst capacity support to deliver BAU assurance testing across a number of functions.
We worked alongside client teams to perform risk assessments, gap assessments and assurance testing to confirm regulatory and internal control compliance.
Our reviews were performed over areas such as complaints, customer journey, records management, procedures, training and third party SLAs. We designed testing scripts and conducted testing to conclude on whether the controls implemented were effective and fit for purpose.
By providing extra support for the client’s programme, we helped our client identify gaps in their regulatory regime. We assisted the business to introduce Standard Operating Procedures and controls to allow effective governance.
Lyn Trimble Carson
Director, Compliance Testing, PwC United Kingdom
Tel: +44 (0)7718 864880