Crisis Management in the Age of Disruption

The age of disruption is bringing new complexities, new opportunities, and new risks to the business landscape. Alongside the disruption the potential for crises has intensified — driven by rapid technological change and amplified by societal expectations around trust and social responsibility.

While traditional crisis management structures certainly have their place, the velocity and asymmetry of today’s risks require a new mindset.

This paper outlines 10 steps for consideration and seeks to prompt a crucial and timely discussion: why organisational leaders and crisis managers must adjust their approach for this new era, including

  • the four drivers of disruption and ‘long tail’ factors
  • why you should recognise that you are also a tech and data organisation, no matter your line of business, and
  • ten steps to crisis readiness for the age of disruption.

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Contact us

Richard Horne

Richard Horne

Cyber Security Chair, Risk and Quality Partner, PwC United Kingdom

Tel: +44 (0)7775 553373

Melanie Butler

Melanie Butler

Partner, PwC United Kingdom

Bobbie Ramsden-Knowles

Bobbie Ramsden-Knowles

Crisis Management - Director, PwC United Kingdom

Tel: +44 (0)7483 422701

Johanna Peterson

Johanna Peterson

Senior Associate, PwC United Kingdom

Tel: +44 (0)7483 416849

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