Despite the subdued economic backdrop, Facilities Management (FM) has been a dynamic sector creating opportunities for those taking proactive steps to adapt to evolving customer needs. Consequently, the level of outsourcing is increasing and clients have become more demanding and sophisticated in procuring FM services.
Clients have become more demanding and sophisticated in procuring FM services. They continue to look for more integrated FM solutions and self-delivery capability to benefit not just from more efficient service provision but also to reduce the internal cost of procuring and monitoring those services.
These demands are driving FM providers to reshape their proposition in order to take advantage of evolving customer requirements with the large players actively pursuing diverse routes to growth.
There’s no ‘one size fits all’ strategy to take advantage of changes in the market and secure growth opportunities. Every approach carries different opportunities and risks. We therefore expect players to adopt a wide range of tactics to gain market share, differentiate their offering and retain a seat at the client’s top table.
It is clear that different companies will adopt a diverse range of strategies to gain market share, differentiate their offering and retain a seat at the client’s top table, based variously on competencies, clients and heritage. We expect these efforts to be maintained as the quiet revolution continues.
Read our report on the ‘Quiet Revolution’ in Facilities Management.