Our sustainability commitments

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Given our level of ambition, putting our strategy into place is not a small undertaking, so we’ve embedded it into the appropriate parts of our business, with dedicated teams for each focus area, and coordination by our Corporate Sustainability team.

Metrics and targets

We keep track of our progress by measuring our performance against metrics in our sustainability scorecard. We’ve established key performance indicators for each of the four focus areas outlined in our strategy with published targets to hold ourselves accountable (see table below).

In some instances, we’ve set ambitious stretch goals for the mid-term, to provide the inspiration for teams to deliver a step-change in our performance. This is the case for some of the newer areas of the agenda, such as our environmental performance, where we’ve set five year targets to decouple our impacts from our business growth by 2017. But, as the risk to our business arising from environmental impacts is relatively low, and as the investment schedule associated with the programme of real estate or other infrastructure improvements rather uneven, we prefer to let the teams determine interim targets and monitor them internally.

Issues relating to our people are so critical to our business, though, that we’ve set both long- and short-term targets, to ensure we’re driving change quickly, against a backdrop of ambitious, mid term goals. In other key areas, such as our programmes relating to ethics or our community activities, we’ve set ‘threshold’ targets, aiming to maintain our performance above a certain level over a number of years. These reflect the high performance we achieve in these areas and are set at what is, in our view, the level our business should aim to sustain on an ongoing basis. Periodically, we introduce new metrics and update targets to ensure alignment with our strategy.


To ensure we have a robust change programme in place, we also published the key initiatives we planned to implement each year. These are updated in our sustainability scorecard.

We track and the progress of our programme and update the Executive Board throughout the year.

Quality & ethics

On-going target

Ethical culture

We’ll aim for a score of 4 or above each year for ethical culture in our people survey, ‘youmatter’. This corresponds to a response of 'agree' or 'strongly agree'.

Breaches of external auditor independence regulations

We’ll aim to eliminate breaches of the external auditor personal independence regulations each year

ISO 27001: major non-conformities

We’ll aim for no major non-conformities of ISO 27001 each year

Workplace & diversity

By July 2017:

People engagement score

We’ll achieve a score of over 4.0 for people engagement in our people survey, ‘youmatter’

Graduate retention (3 years)

We’ll retain 85% of our graduates during their 3 year training period

High potential retention

We’ll retain 95% of our people who are identified as high potential

Voluntary turnover

We’ll maintain voluntary turnover at between 12% and 15%

Social responsibility

We’ll achieve a score of over 4.0 for social responsibility in our people survey, ‘youmatter’

Environmental responsibility

We’ll achieve a score of over 4.0 for environmental responsibility in our people survey, ‘youmatter’

New hire diversity: gender - women

50% of our new hires will be women

New hire diversity: ethnicity

30% of our new hires will be black and minority ethnic

Partner admissions: women

Over 30% of our new partner admissions will be women

Senior management diversity: gender - women

30% of our senior management will be women

Absence through sickness

Absence through sickness will be less than 3.5% of our people

Work-life balance

We’ll achieve a score of 3.8 for work-life balance in our people survey, ‘youmatter’


By July 2017:


We’ll reduce our energy consumption (in kWh) by 50% from a 2007 baseline


We’ll reduce the amount of waste we generate (in tonnes) by 50% from a 2007 baseline


We’ll reduce the amount of paper we consume (in tonnes) by 50% from a 2007 baseline


We’ll reduce the amount of water we consume (in cubic metres) by 50% from a 2007 baseline

Travel carbon

We’ll hold our carbon emissions from business travel (tonnes CO2e) flat against a 2007 baseline

Online meetings

We’ll host an average of 10 online meetings per person

Total carbon emissions

We’ll reduce our total carbon emissions (tonnes CO2e) by 25% from a 2007 baseline


We’ve also set an aspiration to ensure that all our waste can be recycled, eliminating incineration

Supply chain

By July 2017:

Key suppliers assessed by PwC sustainability survey

80% of our top 100 suppliers will respond to our sustainability survey

Key suppliers reporting to CDP

80% of our top 100 suppliers will respond to CDP

Key suppliers with sustainability in commercial arrangements

80% of our top 100 suppliers will have sustainability embedded into our commercial arrangements

Key suppliers reporting GHG reduction targets to CDP

75% of our top 100 suppliers will have, and report GHG reduction targets to CDP

Community Involvement


Time spent volunteering

We’ll aim for our people to collectively volunteer at least 50,000 hours each year

Skills-based volunteering

We’ll aim for at least 50% of our volunteering hours to be skills based

Programme relevance

We’ll implement programmes which address continuing and emerging trends in the community involvement agenda

People skills

We’ll work towards a greater emphasis on using our people's professional skills

Community collaboration

We’ll provide work experience and employment opportunities in collaboration with our local communities

Business integration

We’ll integrate our community programmes with other elements of the firm's corporate sustainability agenda, particularly people development


We’ll measure the programme's effectiveness, developing and rolling out methods to establish its outputs and impacts


We’ll support 25 schools across the UK to match national achievement standards. We’ll extend our PwC Social Entrepreneurs’ Club and support 250 social entrepreneurs to transform lives in the UK

Contact us

Bridget Jackson
Head of Corporate Sustainability, PwC United Kingdom
Tel: +44 (0)20 7213 2435

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