Merchant Square - Operate

PwC’s dynamic growth over the past couple of years has been driven by technology, rather than traditional accountancy or tax making Merchant Square is the ideal choice to support the firm’s future technology growth.

One of the elements that been accelerating job-creation, exports and future-proofing the business is PwC’s Operate division. Operate delivers compliance, anti-money laundering, redress, change programmes and contract management services to a number of global and international banks, financial and other institutions in regulated industries, worldwide.

Operate’s workforce doubled during the 14 months between its formal launch in July 2017 and October 2018, earning £45 million in revenues in 2018 alone. And, with 1,057 people (80% of whom are Belfast-based), Operate runs its own skills academy and technology operation, bringing innovation in Workflow, Robotic Process Automation, and Business Intelligence to its client engagements.

Operate is now a UK market leader, with 90% of revenues coming from export sales from Northern Ireland to markets including GB, Europe and the Far East.  And with the next phase of growth to be based in Belfast. Paul Terrington, Northern Ireland chair and head of UK regions said the move to Merchant Square underlines the PwC Executive Board’s confidence in Northern Ireland as a location to grow the firm’s international markets:

“This decision to accelerate Operate and our other technology programmes represents a serious commitment to the potential of Northern Ireland as an investment location. Queen’s University is one of five leading UK universities participating in our technology degree apprenticeship programmes, we are amongst the largest recruiters of tech graduates and our Hive Academy program it teaching coding to primary school pupils across the region.

“Our decision to relocate to Merchant Square and concentrate our growth plans in Belfast reinforces our belief in the city’s and region’s ability to provide the support and the talent that facilitates Operate’s continued growth.”

The Merchant Square project will be project-managed by
Kieragh Nelson, the director of operations, technology and capability in Operate and she’s been charged with ensuring the new office is capable of meeting the firm’s ambitions and staff’s
expectations:

“It’s essential this new office represents the people who’ll be working here and that they influence how the building will look and feel by involved with the change team.

“The Belfast firm is the largest and fastest-growing office outside London, and our average age is around 26 and I fully expect to see interior design concepts coming from my colleagues which reflect their innovation and passion.”

 

“Our decision to relocate to Merchant Square and concentrate our growth plans in Belfast reinforces our belief in the city’s and region’s ability to provide the support and the talent that facilitates Operate’s continued growth.”

Paul Terrington Northern Ireland chair and head of UK regions

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